Standard Mortgage Corporation Poydras St, New Orleans

I had an awesome experience refinancing with Standard Mortgage Company. Kasey Sartin was my loan officer. She played interference for potential problems and helped me with advice. I felt like I was dealing with my family, it was so comfortable. Kasey let me know where I would face difficulties in my refinance and where I had strengths toward getting my loan. My interest rate went down from 5.25 to 3.75. My mortgage went from 30 years to 15 years with the a lower mortgage note. Standard Mortgage knows how to pick personnel. With so much incompetence in the business world today, I'm glad I am dealing with a company that chooses competent, friendly employees.

Kasey with Standard Mortgage was incredible to work with. She was professional, easy to communicate with, and most importantly we felt comfortable that she was very honest and ethical. In the complicated world of home closing which we moved from Louisiana to Florida Kasey was extremely knowledgeable and guided us through the process. Ask for Kasey when you need to close on a home.

Kasey with Standard mortgage was absolutely amazing to work with! When my wife and I decided to take plunge into home ownership we were very nervous and did not know what to expect. Immediately Kasey provided a professional yet family like support and guidance through the entire process! I would 100% recommend this company!! Completely at peace with Kasey and the team at Standard!

Kasey has always gone to the extreme to help get my loans to the finish line. She is a great asset to Standard Mortgage!

I only gave them one star because they never sold my mortgage to another company. Other than that, I don't know what all of these other people really experienced, but my wife and I were always met with the ugliest attitudes, very rude comments when trying to resolve issues with their customer service department. All persons we dealt with were usually very rude, no amount of kindness was ever shown by anyone we ever spoke to, no understanding of any issues. and most recently, getting them to return an email or a call took an act of congress. Just to answer simple questions i had about my account were either ignored or we were met with a response that seemed like I should know the answers to something I was confused about. I don't recommend this company to anyone if they are looking for good customer service, because after 14 years, I have only dealt with one nice helpful person in their Shreveport office. I am glad to be selling my home and not have to deal with this company at all anymore. Good luck

I wish google had an option for less than one star.I opened up a claim with my homeowners insurance after hurricane ida, my claim was denied. My claim was denied because my mortgage company let my insurance lapse! They even went past the 15 day grace period! The representatives were the absolute worst, they made it seem like it was everyone fault but theirs. I finally reached out to someone higher up that put me in contact with someone over the New Orleans office, but at this point if I moved forward I would have to use blanket coverage. If I pay a mortgage each month with my taxes and insurance included there is no reason whatsoever that something like this should have happened. I will be reporting this company to the BBB and speaking to an attorney. My advice to anyone is if you can refinance with another company do it ASAP!

Amazing experience! I would highly recommend Standard Mortgage for any new mortgage or refinancing needs. Kasey Sartin is top notch and made the entire process seamless. My refinancing from start to finish was a little over 4 weeks. Thanks again to Kasey and the entire Standard Mortgage team!

I just completed a Refi mortgage with Standard Mortgage. I have been dealing with Standard for about 20 years. I would never deal with anyone else. When you call, a person answers the phone. When you email them, you receive a response almost immediately. Try that with Rocket mortgage. I have always found their interest rates to be better than average. Their efficiency is excellent. They do not pressure you. Rather, they always seemed to be working in my best interests. Understand, this is an unusual company with whom to do business. They work hard. They are honest. I completely trust them.

Great overall experience with a company that we know will be with us thru the life of our mortgage. Standard helped us navigate a tough buyers market and ultimately everything worked out. We are happy with our house, or experience and grateful for Kasey and all her help along the way! Steven C

Loan Officer, Kasey Sartin made refinancing my home stress free. She made herself available to answer any questions I had and responded quickly to my numerous emails and phone calls. I am gratgeful for her diligence and professionalism and would without hesitation recommend her to family, co-workers and friends.