Capital One Bank 5th Ave, Brooklyn

The male at the 1st window is very rude and very unpleasant and unprofessional, he thinks he owns the bank and if you go window any amount over $3000.00 he gets mad like it's his money.

IT IS THE WORST BANK THAT CAN EXIST FOR SMALL BUSINESSES. I DEFINITELY DO NOT RECOMMEND ANY BUSINESS TO USE THE SERVICES OF THIS BANK. GOOD EMPLOYEE BUT DOES NOT HAVE MANAGERS TO HELP FIND SOLUTIONS. and unlike other banks, INSTEAD OF BEING A SOLUTION, IT BECOMES A PROBLEM.

Gave it two starts because the bank was open and servicing customers. The problem was the customers service was terrible. A older black gentleman attempted to help me but you could hardly hear him under the mask and he wasn’t very accommodating. The bank also only had one teller working behind the counter making service very slow

I read some reviews about the customer service if this place. I cannot review every employee, but the person that helped me was absolutely the worst. When I walked in the security guard greeted me politely, but the so called relationship banker (Emily Ocasio) was just on the computer without any intention of talking to a customer. I asked her if she was available and she rolled her eyes and did a slight nod indicating that she was available. My trip there was to see if they were able to honor something that another associate promised earlier. She simply said no, since I was not the one who said that we cannot honor it. The previous employee basically got me to open another account for no apparent reason. However, being that it was someone else, it is totally understandable that the promise can't be honored. I asked if she could order checks and she basically said that I could do it online. If I wanted to do it online I would've done it already. I obviously took the trip there for a reason. She pretty much had no intention of helping customers unless they were doing something that benefited her. If you're thinking about doing anything else besides using the ATM, look elsewhere. There are plenty of nearby capital one banks with much better service.

On more than one occasion I had to wait more than 30 min just to use the ATM... it would help if they upgraded the ones outside!

Mediocre service at best. Never seen more than 2 tellers for 20 people or more lines. And for some reason the entire place ALWAYS reeks of unwashed body odor. It is disgusting. Someone there clearly needs to start showering and wearing deodorant.

It's too bad this branch is closing in April

The wait times are so long now. The new policies are terrible. They don't care about having customers in the bank. They just want people to use their website for everything even when I need help.

The security guard is very polite always greets the moment I walk in there and as far as for the tellers Julianna is the best she’s so nice awesome customer service always a pleasure to speak to her.

The recent changes are horrible. They never have enough staff and are trying to force me to do everything online. Why would I even go to a bank if I didn't need something done in person?