Capital One Bank Ashburn Shopping Plz, Ashburn

Called this branch to inquire about opening a joint checking account and the woman who answered the phone was helpful and walked me through how to do it all right online without having to go to a branch. Was advised I could open the account and add my fiancé without him having to be involved initially which is nice since he works during normal banking hours.

I had a horrible experience with the staff working in the bank. After my experience with incompetent staff, I have decided to close my account with the bank. The way she handles my request without verification and unprofessional answer to a simple letter request, I have decided not to continue with them. I will not recommend this bank or branch.

Horrible customer service. Three people working but only one helping customers while the line continues to grow. Very unhelpful once we finally made it to a teller.

This is the worst bank ever. The customer service is horrible. You have to wait more then 10 min. At drive through to get a response. The staff are

Wish there was a way to give a Zero. One star connotes some level of service, while there is none. No one answers the phone- not the bank staff, not the customer service. Need to schedule an appointment to see a bank professional and for that I have to travel 8 plus miles away. Appointments may not be available for today, as I've been turned away in past for the same day appointment. They should just get out of business.

Went through the drive thru to deposit some cash, which is rare bc we do everything electronically. I provided a deposit ticket with my account number written on it and sent it in. The teller asked for my ID, which I complied. Then after a while, she came back and asked if I changed my address. I told her yes, I moved to Ashburn. She replied that she couldn't find my account using the address information on my ID. Wait... what?! I wrote my account number on the deposit ticket and I told her it's on the deposit ticket... why is she looking for my account when I gave it to her? If a customer gives you an account number, you cross reference the name, ID number, and birthday. The address can be off if the customer changes their address online and didn't get a replacement... This isn't the only location such a thing occurred. My mother was depositing a gift into my account. She provided the teller the account number, her ID and specifically told them she was depositing into her daughter's account. The teller looked her up and told her she didn't have an account with Capital One... Were you not listening?! She just told you she was depositing into my account and she provided the account number on the deposit ticket... Is this a standard procedure now at Capital One? If it is, its really stupid. Why are these tellers looking up account information via the ID, wasting our time, versus pulling up the account they were provided on the deposit ticket and cross check ID information if needed. Giving them a 2 star bc the teller was nice and perhaps she was doing what she was told to do... but man... common sense should not be this rare...

I deposited a large check, and they left off a zero on the end. I noticed after I got home and saw inline the wrong amount. Then I called them, they said it will take a few days for them to correct the error. They did add in the missing money a few days later...

Yes, another dissatisfied customer. I was treated like I was cashing a fake check. You people should trust and treat people a little better. This not the first time I have cashed a check, without all this hassle, and you verified I had before. You have fraud insurance if fraud happens so don't be rude. So annoyed right now. Reason why I don't bank with you.

It’s Saturday I am in line as of now. The line is out the door and there are only 2 tellers. One is stuck with a customer with a long transaction. I asked an associate with a a notebook in her hand if they have more tellers. She just said “No”. Nothing else no explanation no apology. Just a straight “No”. The tellers were so nice though and trying really hard to melt the line.

Very helpful and friendly service. I was helped by Nausheen, who fulfilled my request for a cashiers check and depositing cash. Great experience. I highly recommend this location