Cambridge Savings Bank Main St, Melrose
638 Main St, Melrose, MA 02176, United States
https://www.cambridgesavings.com/
- Tuesday9AM–4PM
- Wednesday9AM–4PM
- Thursday9AM–4PM
- Friday9AM–4PM
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–4PM
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Reviews
G
I have been a 20 year customer of Melrose Cooperative Bank and been very happy with their service. Since being taken over by Cambridge Savings Bank their customer service has become terrible. After 20 years I am now looking for a new bank! I don’t know who the bald guy is,, but he acts like customers are an inconvenience.
e
My account was part of the Melrose Bank acquisition. I am truly DISGUSTED with the POOR SERVICE CSB has provided in the transition. Here is the what I had to deal with in the past month: 1) The account was not set up as a business account. 2) I could not make any deposits on the mobile app ( you systems could not handle any deposits over $5000) 3) The account final got set as a business account but I could not sign in (your system looked me out on first try) 4) Your customer service rep didn't get back to me even though he said he would. 5) When I called back to see when my call was not return as promise, I was told that he could not find my phone number ( great customer service). 6) CSB rep had me reset my password ( I was told that I would not have to but I don't think your folks know what they are talking about) 7) Finally, I was able to log in and to my surprise ALL MY PAYEES were deleted and I was told that I have to reenter them (again, I was told that all my information from pre-merger will be there) All I have to say is ,I need to find another home for my banking where the people that work there know how to handle business accounts.
J
Worst service since Cambridge Savings took over. Barely any bank hours, went back to no walk ins. No extended hours....I mean who can come to the bank 9am to 4pm? Saturday hours but the drive through is not manned by a dedicated person so u have to wait for the INSIDE bank line to clear before they help u. Simply cashing a check during the week in drive thru with NO line can take 20 plus minutes. The drive through ATM is in the SAME flow as the drive through!! No quick ATM visits unless u park and squeeze between cars in line for the window!!! Hate banking here. Customer service is a joke...looks like they are trying to save money and blame COVID for doing so. Good luck getting an inside banking appy on a Saturday. Horrible. Do u like waiting 2 hrs on a Saturday to do banking and when u complain they send u to online banking? They even told me to come mid morning for shorter lines. Thanks
Hi Jonathan, We’re sorry to hear about your experience and want to make it right. We recently made the decision to revert to appointment-only branch hours to ensure the health and safety of our customers and employees. We appreciate your patience during this time and apologize for any delays. As we reach the end of this pandemic, we intend to return to expanded hours of operation, including later and Saturday hours. The drive-up layout remains as it was when we acquired Melrose bank. We acknowledge that the current layout is not ideal and are working on plans to separate the drive-up functionality from the ATM line. We will notify customers as soon as we have a firm timeline for the changes. To minimize wait times, we recommend calling the branch in advance at 781.665.2501 for an appointment.
T
The cover is not the book. I Will not use this bank again!! They cheat you out of your money and call it service. Bad Bad Bad !!!
Good Afternoon, Thank you for taking the time to share your concerns with us. Melrose Bank is always looking for ways to improve our customer experience. We would like to continue this conversation with you, so that we can further understand what the situation was and how we can better address your concerns in the future. Please contact me directly at 781-665-2500. I look forward to hearing from you. Jim O. Sr. Vice President.
A
Your not just a number at Melrose Bank Great Customer service.
M
Wonderful institution in Melrose that truly supports the community!
Personal loan Providers Nearby in Melrose
FAQs
1. How to Contact Cambridge Savings Bank?
You can phone them at +1 781-665-2501 or visit their website and fill out the online form.3. How Can I Request a Loan from Cambridge Savings Bank?
To secure loans from Cambridge Savings Bank, you can fill out the online form on their website or visit their physical store. You may be asked to drive there when getting title loans. Explore our site to obtain detailed information about online car title loans.5. How Should I Do If I Fail to Repay My Loan?
Defaulting on a loan can have negative effect on your creditworthiness. Contact your lender if you have difficulty repaying the loan.
2. What Is The Office Address of Cambridge Savings Bank?
You will find this company at 638 Main St, Melrose, MA 02176, United States. Open a Maps app and get driving direction to Cambridge Savings Bank.4. Is Cambridge Savings Bank an Agency or a Lender?
Cambridge Savings Bank is a Bank helping you deal with money worries. Enter our website to get personal loans with low interest rates for unexpected expenses.6. Does Cambridge Savings Bank Offer Bad Credit Loans?
Yes. You still have chance to get loans with Cambridge Savings Bank if your credit score is not good. It is also available to get personal installment loans regardless of your credit scores with our platform. You can also get more information about personal installment loans via our website!