Byline Bank Emerson St, Evanston

Great drive through bank, always fast service.

This review is NOT about this location. It's about the entire bank. I was a First Bank and Trust customer for 20 years The conversion of the FB&T branches to the new owner, Byline Bank in early 2019 has been ABOMINABLE. I was on hold to some call center for well over 30 minutes. I couldn't activate my new debit card online. When I finally got someone they informed me that I didn't have to activate it despite the fact that all information connected to the activation (both on line and mailing literature) indicated otherwise. Now a month later I tried to phone transfer money from my small business account to my personal account. I found that the two accounts had been unlinked. When I called the customer service center (now a 10 minute wait) I was informed I needed to contact the Evanston branch where I originally opened the accounts. The agent transferred me to the Emerson street branch which informed me that I needed to contact the Church Street branch. When I called that branch they informed me that I needed to talk to the customer service center to set up the link. I once again called that number which said I needed to talk to the Church street branch. Controlling my temper I asked for the name of the branch manager and that person's phone number. So-called 'Customer Service Center transfered me to the branch . As I waited on hold the receptionist informed me that the manager wasn't available but would have my call returned. Meanwhile she said that the ability to link the accounts was no longer possible but she could do a transfer for me. The transfer was made and I am still waiting for the manager to contact me. It's been over 45 minutes. I think the "BY-LiNE" for this horrendously run business should be changed from: "The bank that works hard for you " to: "The bank that hardly works for you"

Walked in to byline bank and was very pleased with the level of professionalism they were very professional and very courteous customers service was very good

IM GIVING THIS BANK A 5 STARS, THE STAFF IN THIS LOACTION ARE WOUNDERFULL VERY FRIENDLEY AND GET THE JOB DONE ,

They work great with me every time good services.