Brookhollow Mortgage Services, LTD. Dallas Pkwy, Dallas

i had a very good experience with them specially Lisa she is awesome, she did her best to make the process easy ,smooth,helping,advice the customer she was responding to my email and answering my question asap, thanks lisa wish you the best

The team at Brookhollow was the best. Any assistance I needed when sending documents or answering questions. They replied very quickly by email or phn call. I would highly recommend this mortgage company.

They don't respond to any of your emails and very poorly managed. Bunch of lairs, they tell you that they will contribute 8K towards closing cost but in real they take a slice of it ( close to 3K ) under different line item as loan discount fee ( bait & switch ). Stay way if you want better response, better rate , better quality of service and don't want to be a victim of bait & switch.

Interest rate is the key factor when getting a loan. I had to pay about 6K (2k per 25bps) to get the interest rate I earned by my credit score. It was like giving back the apparent incentives you received from the builder. I was fooled!

Nancy and Team at Brookhollow Mortgage Services ,they handled whole process explaining each steps,quick response with emails,smooth transaction at closing.Their loanfly portal will handle all your document uploads.super easy.

I have quite a few concerns w/ Nancy Moreland and her team. There was a breakdown in communication mostly due to her assistant Kat. Kat hasn’t been the most pleasant to work with and came off rude during our last conversation. Not only that, she told me one thing and did the exact opposite. I’m set to close next month and I hope nothing else goes wrong.

We had the absolute best experience with Melissa Staller with Brookhollow. The transaction was so easy and smooth. This process exceeded our expectations.

This was the best experience I’ve ever had with purchasing a home. The process was extremely smooth and Melissa and Jordan were awesome. I closed when I was supposed to with no delays or unexpected events. Awesome and smooth process.

We had a great experience while buying our home. Brookhollow made the process smooth and quick. Thank you for all you do.

I don't give 5 stars bc I reserve that for perfection. However these folks are 4.5 stars. First they use an app called loan fly. You can check the progress of your loan application. Second the staff immediately correspond with you about additional items they need. It seems lika a hassle but hang in there. They are very knowledgeable and will do everything possible to help you. A special thanks to Melissa and Jordan.who worked diligently with us to get the home of our dreams.