Bradley Hall at CrossCountry Mortgage, LLC Brambleton Ave Suites B, Roanoke

Brad and his team are hands down the BEST mortgage team I have ever worked with. While my husband and I have bought houses in the past, we have never had such an amazing experience as we have had with Brad. His knowledge of both the market and his financial guidance help us land our dream house and set us up for a solid financial future in one of the toughest markets to buy in.

Brad Truly made my dream came true I had been through two other lenders who kept telling me no I wasn’t going to be able to qualify for a home on my own. When I met Brad I explain to exactly what I want, what was my budget and he broke it down an told me that you know I may or may not be able to help you but let’s try and see what we can accomplish. Part of me felt like it was his most troubling client but he never made me feel that way he broke everything down for me to for me to understand every little nickel dime that was being spent and he got me my home and I am beyond ever grateful for him so glad the day my realtor introduce me to him. His assistant Dawn was the best as well she was my coach through this whole process. Thank you Brad for everything you don’t know how much I appreciate you aiding me along this journey to achieve this milestone in life.

As first home buyers, we were always overwhelmed and intimidated by what this process would entail. We feel very fortunate to have come across Brad as working with him was such a blessing. He was extremely helpful and responsive while guiding us through the whole process. Brad was transparent and made every step crystal clear. He listened to our situation and needs in-depth and gave us fantastic advice. Lo and behold, our first offer ever made was accepted! Brad is a true professional and we would recommend him to anyone looking to buy or refinance a home.

Brad and his team are absolutely awesome. My husband and I have now used Brad for multiple transactions and we are always impressed with our experience. He is completely transparent throughout the process which has been a huge change from other lenders we have used in the past. Brad is the only lender we will use moving forward.

Brad is knowledgeable, professional, and incredibly helpful when we were buying a house or refinancing. He was organized, thorough and made sure we were getting what we were asking for. We had 100% positive experience working with him, he was very helpful during the entire process. I trust him, and, so should you! Highly recommended 🙌🏽

Brad and his team could not have been more helpful and transparent throughout the process of our refinance. At each step of the process they helped explain the details so that we were completely in the loop. Most importantly, Brad was extremely accessible when we had questions, which we had plenty of during our first refinance. They even sent staff to our home to help with paperwork towards the end of the process. I could not give a higher recommendation!

I can't say enough good things about Brad Hall. He kept me informed from start to finish during my home buying process. And kept in touch with me after it was all finished for almost 2 years. I have recommended Cross Country Mortgage (Specifically Brad) to other and would be happy to do so again!

Brad is the ultimate professional to work with. He is proactive in educating himself about current financial, market and economic conditions which played a huge role in acquiring a phenomenal rate for my home purchase. I have never had to chase him down for updates or information because he always called me first. Apart from his top notch work ethic, Brad has a lot of personal integrity and it is these qualities that have brought me back to his services for multiple home purchases. Buying a house is the biggest investment most of us will ever make, and I give Brad the highest recommendation for any individual or family that is looking to find a new home.

Brad and his team were excellent to work with during our home buying process. Submitting financial requirements was super easy and the online applications were very fluid and intuitive. Brad was great about informing and educating us on mortgage options, affordability, etc. During the process of getting an offer out, Brad was extremely responsive and engaged - he was right out there in front calling, texting, and even sending a video message to the selling realtors that our situation was rock-solid. On the home we bought, the selling realtor said it was part of the reason our offer was accepted among many other similar, competitive offers. So obviously we were pleased! Our realtor also said that he was much more engaged and proactive than other lenders he has worked with. Very happy with our choice!

Brad and his team are impeccably knowledgable and organized. I'm a first-time homeowner. I was filled with so much fear of the mortgage industry, but I realized from our first conversation that I was in the best hands possible. Brad took time to get to know me before we even jumped in; this is important because finances are one of the last taboos and we're all so weird about how we talk about our finances. Brad knew this and it impacted the way he would speak to me about my finances, about how he would set me up for success as best as possible. Transparency about your financial health and about each step of the entire loan process (and there are many) was so important for me to feel like I had some autonomy rather than just white-knuckling my way to the finish line. None of my questions felt "dumb" or bothersome to this team. I felt safe to express my concerns. FYI, owning a home is something that no one really knows how to do until it's happening which is absolutely terrifying, especially if you don't have family who can guide you along the way. But Brad and his team actually have regard for the range of emotions you will go through. Not many lenders and loan team members have that empathy; other lenders care about closing on the loan quickly and optimally for THEIR bottom line. It is imperative that you do your research before working with a lender. I cannot stress this enough. For anyone who's doing this for the first time or the third time, know that this is how high the bar should be for this experience.