BNC National Bank Mortgage W 21st St, Wichita

Let me start off with saying please stay away if you want VA financing. And just to let you know right off the bat, there is no complaint process. This bank has all the right technology but incompetent people. While going through the home buying process everything was fine until after I signed a contract. After this, the experience went downhill. We were made to submit documents multiple times. In some cases, I submitted documents for the same purpose over 5 times. The underwriters go back and forth with what they “need”, and they make up reasons for why they “need” it. Most likely, it’s because people don’t know what the process is supposed to look like, and they just do whatever is asked. What people don’t realize is that some documents “needed” could be privacy/conflict issues with other company’s policies like employers. Fyi, I’m an Underwriter myself. This place was supposed to be one of the best VA lenders, but they basically treated me as if I was lying for everything, so it was borderline profiling. I felt like they did not believe I had the earnest money or as my bank statements were all fake… Once I complained, they stopped taking my phone calls and only communicated through email (because they must). Karen was the loan officer, Ashley was assistant. These people made up “policies”.

Sally and the entire team at BNC made our home building experience a great pleasure. Their kindness, professionalism and unmatched level of efficiency made for a stress-free, seamless experience. We could not be more happy and look forward to working with them in the future for refinance, auto, and home-improvement. If you're in the market for financial services, consider shopping local with BNC National Bank. Thank you Sally and the BNC team for all of your help and encouragement along the way! We are so blessed to have been able to work with you and we are loving our new home. The Stanley family

Sally and her entire team are a pleasure to work with! They will make the stress of obtaining a mortgage on your home somehow seem less stressful and very simple. Everyone that works there is very knowledgeable and if for some reason they don't know the answer immediately (which seems to be rare) they will promptly get you an answer. We have used Sally Conger for our home loans twice now, both experiences have been an absolutely wonder experience. I tell everyone I know to use Sally Conger for their Home Loan needs!!! Thank you again Sally, Ann, and all the staff at BNC for all your hard work.

Sally kept me updated and informed every step of the way! With kindness and a great demeanor, I would refer any of my family or friends her way if they are making a real estate purchase!

Sally Conger was amazing to work with during our home buying experience! She was extremely timely with her communication very friendly. She really knows her stuff when it comes to financing a home!

Sally is very Efficient and Knowledgeable. Working with Sally & the team is very easy, they guided me every step throughout the process. Closing was completed in a short period of time and got the best ever rate. Highly recommended.

Sally Conger at BNC is the best. If you are looking into purchasing a home or even refinancing, contact her right away. She cares about getting you the best deal and is very timely and responsive.

Sally and Kaitlyn made our first time home buying experience a breeze. They answered EVERY question, and made a huge purchase seem very easy.

Sally Conger and her team are THE BEST! Refinancing my home was a breeze. I highly recommend Sally and her team for any of your mortgage needs!

Sally and her teammates are very accessible, quick to respond and keep me updated on the loan process throughout the entire transaction. It’s always a smooth transaction when Sally is the lender!