BMW of South Albany Rte, Glenmont

I was greeted promptly and courteously and given a quality loaner car. Work was done in a couple of hours and the techs noticed that I also needed a wheel alignment ( which I also was starting to notice) .

I have been a loyal customer for 13 years because everyone is so professional and also take a personal interest in their customers. I especially want to thank Casper, Bill and Brian for helping me get my new 4 Series coupe today!! The drive home was awesome. Thanks, guys.

Larry McMullen always takes good care of my Z4 and me. He is the reason I have been going to BMW of South Albany for more than decade. Larry is all about honesty and integrity. I would never go anywhere else to service my Z4.

Just wanted to give a shout out to Albany South BMW and sales guy, Joshua Febles. Last Monday, my wife's BMW X3 was totaled after a tree fell on it (remember the fierce winds from last week?). I went into South Albany BMW during a blizzard on a whim, and talked to Josh about my situation. He patiently went through every X3 on his lot, trying to find one that was similar to my wife's. The finance dept. also understood that my insurance co was moving to pay off the lien on the old X3. Josh was able to get me a great deal on a new X3, and even delivered it to my wife on a Saturday. So in short, my wife lost her beloved bimmer on Monday, and by Saturday, she was in her new vehicle. Thank you, South Albany BMW, and a big thank you to Josh Febles for getting my wife back on the road so quickly!

Loved my experience in buying my first BMW. The people who helped me were sooooo nice and helpful in explaining all I needed to know. They gave me every option possible and helped me pick the right car suitable for me that was the right look and that I could afford. I will be back for my next one. I c urrently do not have mine anymore because I was in an accident but I can say that because I was in a BMW I am safe today.

I needed a code for a 1987 BMW E30. After calling around a dozen places and getting different run arounds to pay $20 or to come in to establish proof of ownership, I finally got ahold of Brad from the service department. It took him 10 seconds to look up and give me the code and my project car now has sound! Thanks so much for being excellent!

As a retirement Car I purchased a 2017 BMW 530xi. Yessss say it with me SSSSWWWWEEET. Thank you to Luis Pabon III ***** (5 Stars), James (Jim) Baker ***** (5 Stars) and a big much Love to William (Bill, did you really dive my car to me) Bachner ***** ( 5 Stars). I rally do not have enough space to write about the BEST BMW ON THE PLANET!! If Luis Pabon does not get General Manager of the Year 2017, I will be up set!!! Thank you, Thank you, Thank you. The deal went off without the back and forth, straight up honest deal. The price that was quoted to be was the price I received ( ARE YOU KIDDING, Nope) WOW!! The staff that works with Luis, top professionals. BMW of South Albany, you have the BEST of the rest in Luis Pabon III General Manger and Center Operations. I would most diffidently recommend BMW of South Albany to my Family and Friends. Gerald (already saved up for my Tickets ) Daniels and Tonya Daniels two of the most satisfied customers for dealing with Luis Pabon of BMW of South Albany. and again THANK YOU!!

Walked into the dealership and was warmly greeted by Megan then helped by Anthony and Wayne. I wasn’t a buying customer... just a stranded motorist whose car was towed into their facility. Wayne and Anthony couldn’t have been nicer. ‘Red Carpet Treatment” all the way! If you’re car shopping at BMW of South Albany, ask for Wayne or Anthony!

I had great difficulty making an appointment here. I called twice and it went to voicemail, left a message on the second call. Never heard back. Called again a day later and made an appointment finally. The confirm email I received had the wrong service indicated than what I had stated. I show up and confirm what I actually need. When they tell me the approximate cost it was 60% more than what it stated on their website! When I tell them that is not what was listed on the website the service advisor says they don’t honor those prices and says it’s lower quality parts that are meant to not last as long. I said no thanks! It ended up being a total waste of my time.

My entire experience was 5-star. Jim, James, Dean and Brian made the process of buying my car easier and more pleasant than I could have ever hoped for! I can't recommend them enough!