BMO Harris Bank Cermak Rd, Riverside

Even though I am not with the result of my fraud investigation and I thought that two months waiting for a decision was not acceptable to inform me that my claim was not a fraud in their opinion. You can not talk to any one in the Fraud Dept.(What are they a special security bunker) and they make the decision without them contacting you personally about your fraud claim. Everyone at the North Riverside bank have always treated me and my mother (who passed 10 yrs ago) with much respect and helpfulness. Mari, Martha and Sheila are courteous and have always been there for me. BMO Harris itself is not like Harris was years ago and they (Bank itself) does not stand by its customers the same as Harris did. Though we can’t go back the Harris, I hope in the future, the Fraud Dept. can be reconstructed to better help their longtime customers. My mother was with Harris for many, many years and that is why when she passed on I continued to keep accounts at this bank. Time for a departmental overhauling of the fraud department bunker. Then again after this 2020 election, who knows what will happen on its own without the people’s choice. Thank you

Bank has had some improvements that make me content. Not happy overall but enough since the atm finally works at this location and the attendees are quick and friendly.

It’s just a shame they just walking around like you not here. They need to close this Branch down

The bank manager Mari Camacho is rude and has no interest in providing good customer service.