BMO Harris Bank E Illinois St, Chicago

Jose Garcia, the manager of the Streeterville branch is extremely rude and aggressive. Several times I have called the customer service line to complain about this very nasty man. He has left deposits in the night deposit box for days, when I called to ask why they had not been picked up and deposited he yelled at me that I should be using the phone deposit or the cash machines. He stands behind the teller when I go into the bank and makes comments and is rude, over inspecting my deposit checks and taking an inordinately long time to do the deposit. Every time I go in this branch there is never the same teller twice, I can see why they move on as who could work for someone who is so shrill and just downright mean. I have never received any response to my complaints and am considering moving both my business and personal accounts to another bank.

As a corporate entity, BMO is known for running predatory services. That was true again here. After telling me a fee literally designed and structured to secretly and continually charge customers could be reversed, the branch manager Jose Garcia overturned that decision. In this age where technology can assist you at every turn, BMO has decided it values maximizing profit over it's customers. Unfortunately, that's true not only on the large scale level but also at the branch level.

Can't speak for the corporation itself, but the staff is very courteous, respectful, and friendly. Good group of folks.