Bank of America Financial Center Michigan Ave, Chicago

Great location on the Magnificent Mile. Friendly staff and a wonderful building engineering team in JLL.

Such awesome service. I needed an urgent cashier's check and had certain issues, Myles was kind and very professional and was able to help me out. He literally saved the day for me. 5 stars for such great and kind service. Highly recommend this branch.

I went there to open saving account and Marlin was the one who helped me with that. He was very professional, knowledgeable and nice. He explained me every single detail, and also helped me with some other questions about my checking and credit acoustics. Great customer service.

Staff are friendly. The reason for 2 stars is the lack of employees. I come here very often and it's always understaffed. People should not wait over 30 mins to make a deposit or speak to a teller. The manager is always on the floor but never assists in making deposits and rarely speaks to people in line (as a manager you should welcome people who walk in and see if there is anything you can do to help, I'm sure some things do not require even going to the teller - he just seems to avoid it). I recommend just getting more people and getting the manager to start approaching people in line and who walk in for possible service (or at least acknowledgement).

VERY POOR COSTUMER SERVICE! They literaly have disappointed me for several times, and eventually I decided to write a feedback..I was supposed to submit some papers that was required from the bank and since I have been to the same branch at 500 N Michigan ave for several times some of the bankers knew me already, so the lady who came to ask why I was visiting that day, I explained to her that I was there to submit some papers, she was refusing to help me because she said there were no bankers there! to my surprise there were bankers there!!!!! she told me that I need to go to the other location of Bank of America and need an online appointment, so asked me to log in to my mobile app, which after logging in the closest appointment was available for 3 hours later, which I couldn't really wait because I had another appointment to catch. after several times trying the mobil app, I was feeling frustrated and I said I want to talk to the manager, she could see the frustration, she agreed to ask the manager for the submission of the required papers of mine... which took less than a minute to make the copies and include it in my account information. I only wonder why she refused to do it at the first place, and tried to send me to another locations? based on very poor costumer service, I am no longer interested in using Bank of America for banking...

I had an issue with the ATM malfunctioning and showing the wrong amount of cash deposited. I could have called CS myself, but Rachel called them for me and walked me through it. The issue got resolved in not that much time either. She was soooo helpful and knowledgeable!

Terrible customer service representatives. When I call a bank and ask a question in regards to their services I can only expect that the representative knows what he is talking about, also who doesn't have an attitude while on the phone. I was insulted for asking for a telephone number and I was not given a definitive answer which a business deal and contracts are relying on, and the only answer I could pry out of the guy was, non definitive. Poor service, poor service, I will be recommending all to switch to another banking service. Good luck.

This encountering with BOA is further reason of why I'm switching to Chase. I went to this location to close my account and after patiently waiting for 15 minutes someone came over and said they'd have to give me an appointment because they close at 1. I got to the location shortly after 12:30 (probably 12:33). Yes, I understand the concept of wanting to get out of work, but if you cannot accommodate me then why let me wait 15 minutes before telling me that they could not help me today?!?! This is the only location open near by on Saturdays (most Chases are open on Saturdays, along with being open on Sundays). And when I questioned why I wasn't told sooner, the person claimed I looked like someone who was waiting earlier. Nice try! I saw this person go up to several individuals who came in after me and ask what they needed help with. I also don't appreciate that the person who told me I would have to come back asked several questions in the lobby about my account in front of other people. My finances are my business and should not be discussed in a public area.

Ostensibly for security reasons, Bank of America is placing so many barriers between me and the bank. that costumer service is terrible!

Terrible customer service. They can't even handle a bank wire properly and then charge you for their own mistake. Very disappointed. after banking with BofA for 16 years. I decided to make the switch to Chase.