Berkshire Bank Central Plz, Ilion

This branch is the worst I have seen in my 10 years of holding small business accounts . The bank was in the wrong for falsely charging me overdrafts fees. I pointed out where they dropped the ball , how the mistake of my account being charged fees despite the account having money In to cover . The 'employee' mellisaa Rowell of bank raised her voice and told me 'Are you going to keep running your mouth ' I felt threatened by her conduct . All I did was explain how they're system is flawed and they are wrong. It's business and the employee took it personally. Offended me , disrespected Me and showed poor class and ethics. What a horrible way to conduct yourselves Berkshire bank. I wish there were more platforms[this review will be left on Facebook, Google and yelp though] I could let people know to avoid this bank on! LESS THAN 1 STAR! TIM DAILY , you and your staff should be ashamed of yourselves .

Ilion branch is terrible!!! Rude on the phone and apparently are to incompetent to do their jobs. I did an ATM deposit on Friday with my pay role check (in littlefalls branch this was said to be instant with no hold) its now Monday night and still nothing... when I called she said they will do it when they get around to it "normally late" is what the lady said... she was rude and short with me over the phone. I will be switching banks because of this branch. I wish I got her name for that I'm sorry.

Rudest clerk I’ve ever dealt with! She was rude on the phone and rude in person. I don’t understand how someone can go about their day and be so rude and unpleasant (and still also have a job?) but that’s the way they do things here, I suppose.

I have never dealt with such bad customer service as I have with Berkshire bank. They are absolutely rude. Some lady named Nancy has repeatedly called my work harassing my co workers about me. I plan on refinancing my car with a different bank because this is absolutely absurd.