Benchmark Mortgage - Corporate Headquarters Tennyson Pkwy, Plano

Before I worked for Benchmark, they helped me purchase my first home in 2013. It was a seamless experience which made it a very exciting and memorable time in my life! I learned so much about the home buying process because the national lending center went above and beyond to explain each step thoroughly. I felt educated and equipped to make the most substantial financial decision I had made in my life as a 25 year old. Just this year, I refinanced and did my cash out loan through Benchmark, so I could build my dream home on the lot they helped me call my own. I’m forever grateful!

I came to work here after nearly 20 years at another firm. It was clear early on that Benchmark was different and that difference has only magnified throughout the 16 months I've been here. There are a multitude of organizational traits that make Benchmark unique, and outstanding. Chief among them are: * They genuinely value each and every employee. * Everyone I've come into contact with and observed from afar has treated all other colleagues with respect and dignity. The lack of ego among management is unlike anything I've ever seen. * The over-riding reason for acting like this is focus on the customer experience. They know that the better employees are treated, the better the customer will be treated. The company genuinely values each and every borrower with whom they work. They truly walk the walk. * This company has a deep passion for our nation's servicemen and servicewomen. This is not marketing spin, it's legit as the day is long. Final word, I walked into work for the last 4-5 years at my previous job looking at it as one more day until retirement. Now, I just look forward to working within a great team and getting the job done right. My wife and kids notice the difference when I come home each day.

The team of professionals at Benchmark took care of us from the start. Everybody was genuine and worked to accommodate my wife and I each step of the way with easy to use processes and thorough explanations when we needed them. I highly recommend them for your mortgage needs!

As first-time home buyers, the process is very intimidating. Paul and his team worked hard to ensure our mortgage experience was a great one. From our first meeting we felt comfortable that they would offer competitive rates and treat us well. We were never pressured into anything and as we got into the thick of qualification, they worked with us to get all the information and documentation without stress. The Benchmark team even took the time to let us know what was happening and what the next steps were, great for first-timers who didn’t know what to expect. We are very glad that we chose to go to Benchmark Mortgage and would recommend them to anyone!

I never chose to do business with these awful people, they bought my mortgage and I rue the day it happened. I had trouble setting up autopay with them. It involved waiting as long as 55 minutes to talk to customer service people who gave me wrong answers. Here's an example of what they call customer service: First I wait on hold for a woman who made repeat everything because she was taking care of her child, I could hear the child in the background. I told her about it and she transferred me to another. This one listened to my situation and gave me another number to call. That was a fax number. Called customer service again. Wait on hold talked to a woman who said everything I'd been told was wrong and to write a letter. I did. Two weeks Still no resolution. If you want to be treated like an individual and with respect, go elsewhere.

My husband and I purchased our first home using Paul Morales at Benchmark Mortgage. Paul gave us good advice and got us a very good interest rate. One of the best things about Benchmark Mortgage is the personalized service. The staff was easy to get in touch with, incredibly quick with responses and answers, and made the process smooth and easy for us. I would recommend Paul Morales at Benchmark to anyone.

Benchmark is my saving place, a Blessing to me each day I come to the office.I'm thankful to be with a wonderful team of professionals that work together to provide excellent competitive rates. .It's awesome seeing faces of new home owners. Benchmark takes pride in their core values in all we do. Success, Relationship, Dynamic, Excellence Positive Attitude - This is who we are !

I have closed 5 loans through Benchmark, and everyone of them has closed on time and with ease. I would never use another lender. The staff at Benchmark kept me informed every step of the way and made sure that we were pursing the best mortgage for me. They also got almost all of the documentation they need before the file was even submitted. It makes it very easy to get an offer accepted with your realtor when you have Benchmark on your side. In this market you need every advantage you can get.

Benchmark Mortgage is the best in class! They go above and beyond for all of their customers, partners and employees! I would recommend Benchmark to anyone, with complete confidence! They truly care about people and don't see files as just another loan.

It was my first time buying a home, I was denied by my bank, whom I'd been banking with for several years, then fell in the hands of Benchmark and they walked me through the process. Everything went smooth and they took very good care of me. I had an awesome experience with Benchmark. Their customer service was great! I recommended my best friend to them and he got the same experience. I will continue recommending people to Benchmark. Two thumbs up!!!