BECU credit union Alderwood Mall Pkwy, Lynnwood
19220 Alderwood Mall Pkwy, Lynnwood, WA 98036, United States
https://www.becu.org/locations/Lynnwood
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–6PM
- Tuesday9AM–6PM
- Wednesday9AM–6PM
- Thursday9AM–6PM
- Friday9AM–6PM

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Reviews
S
Conner was great! He helped me get set up with a new account and was very helpful and professional. I loved banking with BECU in the past and I finally came back to them. Love that I got my new card the day of too!
Hi, Erin. What a wonderful review! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with Conner and the team! Thank you for being a member and have a great day!
N
40 min wait. Staff is very inexperienced and likely the reason for slow service and long waits. Staff person moving my CD to a 12 month bump who very confidently stated a completely false statement about a Bump CD. He thought it was about adding funds. I corrected him. He had to look it up online to find out a bump is about bumping the interest rate. Very concerning the lack of basic knowledge. I’ve had these problems multiple times over the last few months at this branch and from the call center. I’m thinking about moving to a new credit union. Update: I looked at my CD account today and the interest rate is wrong. BECU posted rates for Member Advantage IRA 12 month bump CD over 50,000 is .20 My account shows .10. Considering the Manager called me yesterday about my complaint she should have reviewed my account for accuracy especially with the lack of experience of the staff there. But no, apparently she did not. So, I called and left her a message this morning to correct my interest rate. This is a Credit Union and I’m coming to the conclusion they can’t be trusted to handle my money.
Hello Nancy, Thank you for letting us know about your recent experience. You deserve better and we would love to show you that we can do better. We would appreciate any details to help us improve, so please contact us at your earliest convenience. by emailing BECU at [email protected] and provide your full name and phone number. Thank you.
J
Pending fraud transactions drained my account and they won't do a single thing to pause the fraud transations, get my money back or even give me credit. Absolutely useless. Not rude service, but useless service. I immediately drove up to the Everett headquarters where they had options and people who where able to help.
Hi, Jareth. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.
E
Had to wait around for 45 mins for a atm limit increase they were fully staffed even saw some people just walk out they where so frustrated
Hi Eddie, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you
R
I came into this location with a fraudulent problem and Arzeena H. Was so amazingly helpful, the service I get from BECU has always been good and consistent, which is why I continue to love banking with you guys! Thank you so much!!
Thanks for the great review, Raye! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team; have a great day!
G
at the Lynwood branch, a manager by the name of Kevin attempted to help me close my deceased mother's account. He collected all my my information, had me sign his book closing the account, and then said it will take another 20 minutes to print a check. I had an appointment at another bank, so I said I would have to come back. He said just ask for Kevin. I asked him if I would have to wait to be served in my car for another 20 minutes. He said no not at all. What he didn't tell me was that I would have to wait in the Lobby for longer than 20 minutes. The other bank had my checks ready to go when I got there. So why does it take over an hour to print a check? Because they are incompetent. I am pretty sure right now they are doing something questionable or maybe illegal. If I could rate this bank a "0" , I would.
Hi Gary, we would like to thank you for taking the time to leave valuable feedback and we apologize for the experience detailed in your review. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.
B
I was in BECU and only had to wait a few moments and was taken in by two nice Ladies who helped me with my Banking needs.Thanks BECU and for a job well done. Erin Davis was able to help me out,Thanks Again!!
Thanks for the awesome review, Bryan! We strive hard to meet expectations of our members and glad to hear we hit the mark for you. We have shared your compliments with the team. Thank you for being a member!
P
Tried to go in and get some help regarding a cancelled credit card. During COVID my husband and I had a rough go (like many) and missed 2 payments. BECU cancels your card immediately after 2 missed payments for anyone wondering and has no problem dropping your credit score 53 points. Sharon was immediately condescending, told us about responsibility as if we were children, reiterated policy over and over, and told us "she is also going through a hard time". It would have been completely different if there was ANY want to help us whatsoever, maybe a suggestion of what we could do to better our situation? Anything. I've never been treated so poorly trying to get some compassion. Their motto is, "people helping people", maybe that used to be the case. Your on your own with this bank. They will be losing a customer of over a decade.
Hi, PM, we are sorry to hear that you had a negative experience with our organization. We are thankful that you brought it to our attention. We understand that you may be frustrated, and would appreciate it if you could give us the opportunity to speak with you. Please email us at [email protected] and provide your full name and phone number. Thank you.
F
I made appointments here for a medallion stamp and it was so frustrating! Don’t bother reserving a spot online as they won’t honor it. People walked in after my apt time and were served before me, what would be the need of doing a prior reservation????
Hello, Fred. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.
C
Went in with my child to grab a check and got the worst customer service experience at this location. The greeter was unfriendly, short and jumped right into covid protocol, without acknowledging our presence/existence as loyal BECU member. Your job is to provide good customer service, covid or not! I will not be back to this location...
Hi Charles, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you
Personal loan Providers Nearby in Lynnwood
- Personal Loans
- Payday Loans
FAQs
1. How to Get in Touch with BECU credit union?
You can make a phone call at +1 800-233-2328 or visit their website and submit your application form.3. How to Request a Loan from BECU credit union?
To get loans from BECU credit union, you can submit your application form on their website or visit their physical store. You may be asked to drive your car there when getting title loans. Enter our website to learn more about online car title loans.5. What Can I Do If I Could Not Repay My Loan?
Missing payments on a loan can have a serious impact on your financial life. Get in Touch with your lender when you have difficulty on the loan repayment.
2. What Is The Office Address of BECU credit union?
You will find the store at 19220 Alderwood Mall Pkwy, Lynnwood, WA 98036, United States. Open a Maps app and get driving direction to BECU credit union.4. Is BECU credit union an Agency or a Lender?
BECU credit union is a Credit union helping you solve your financial problems. Check our site to get personal loans with low interest rates for a variety of purpose.6. Does BECU credit union Offer Loans for Bad Credit?
Yes. You can get loans with BECU credit union if you do not have a good credit. It is also available to get online installment loans for bad credit regardless of your credit ratings via our platform. You can also obtain more details about an installment loan via our website!