BECU credit union 132nd St, Everett

Thank you so much for your kind words, Cullen. We really appreciate you taking the time to share your experience with us. We value our members and look forward to continuing to work with you. Thank you for being a member.

Thanks for the great review, Tom! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the John and his manager! Have a great day!

Thank you so much for your feedback, El. We're sorry to hear your experiences in this branch have not been convenient. You're right, our Neighborhood Financial Centers do not have traditional tellers. BECU has invested in technology and self-service tools so that most routine transactions can be done via remote channels such as Online and Mobile Banking. While this is convenient and useful for a large part of our membership, we're also aware there are members who prefer or need to do business in person and long lines certainly don't make that easy. We're working hard to add services to reduce wait time.

Hi, TT. We apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by emailing us at [email protected]. Please provide your name, a good phone number and a brief description of your situation. Thank you.

Hello Terry. Thank you for your review. We're sorry this is the impression we left you with and we’d like the opportunity to chat with you further. If you’d like to be contacted, please email us at [email protected]. Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

Thanks for the great review, Sean! We definitely strive to provide positive experiences for our members and we’re glad to hear we exceeded your expectations. Looking forward to helping you open your business account soon. Have a great day!

Hi Wes, we apologize that you had a less-than-ideal experience, and we appreciate your candid review. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by email us at [email protected]. Please provide your name and a good phone number. Thank you

Thanks for the great review, Roderick! We definitely strive to provide positive experiences and convenient locations for our members and we’re glad to hear we are hitting all the marks. Thanks for being a BECU member!

Hi, Yoko. Thank you for your review. We're sorry this is the impression you've been left with. It's important that we hear from our members, as we're continually looking for ways to improve. We’d like to chat with you further. If you’d like to be contacted, please send a direct message here and include your full name, and phone number and we'll follow up with you. Thanks!

Thanks for your feedback, Jesse. A large part of BECU's business model is returning as much value to our members as possible. One way to do this is by lowering the cost of banking. While our Neighborhood Financial Centers do not have traditional tellers, BECU has invested in technology and self-service tools so most routine transactions can be done via remote channels such as Online Banking and through our Mobile App. While this is convenient and useful for a large part of our membership, we're also aware there are members who prefer to do business in person, and that's great too. In addition to our main financial centers, we're part of a network of credit unions who assist BECU members at the teller window. We partner with many credit unions in the Puget Sound and you can find locations near you on our website by clicking the 'Locations/ATM's' tab on the top, center of the website. We'd like the opportunity to talk with you further to address your comments. If you'd like to talk, please email us at [email protected] and include your name and a good contact number and we'll follow up. Thanks!