U.S. Bank Branch Commerce St, Nashville

Bad customer service and nearly inaccessible to the public. I was sent to the ATM machine by a branch worker that was located at a different entrance behind a locked door and ended up questioned by random workers. Not only is it a bit of a walk, but anytime entering the Batman building I get a loud excuse me from the front desk, and it’s always an uncomfortable experience.

We call it the "Bat Building" but it's THE most noted land mark in Nashville and no matter the perspective, it's beautiful site to behold.

I took out an equity loan from US Bank after researching several companies. The reason I chose them was they allowed me to take out a smaller loan of $15k, as most of the others would only provide agreeable terms if I took out a much larger loan than I wanted ($30 Kmin). One of the "perks" they could also offer was a .25 rate reductions if I opened a checking account with them to set up automated payment to the loan. It was obvious they want me to move all my money to be my primary bank. However, but was not of interest to me, as I am a long time customer of another institution in which I have have no problem with whatsoever. 18 months into the loan I looked at the statement to find that I have been assessed a $39 fee for ISF, then 7 days later another $39 fee for ISF. (Yes, my fault for not funding the account). $78 dollars in seven days of fees is asinine. I quickly went to the branch to meet with a banker to fund the account, and as why i was not notified via text, email, phone call, automated system that my account was Insufficient and it need to be resolved. He said that the only way to be notified was to open another account with online banking. In other words, give us more of your money and we will help you. i quickly explained that I felt that i was being held hostage and that this is extremely poor customer service and under no circumstance would I give them my money or business. Unfortunately, i am now stuck with them for another 18 months until my loan is not subject to prepayment fees.

Cash advance at 120% APR. $35 fee for overdrafts of any size. Banks should not be doing this.

Bad customer service people they are not nice I closed my account with them