BB&T E Williams St, Apex

Very nice people but not well trained on how to make deposits into Money or Leap accounts. I have made 9 deposits into my account at this bank since June.Not a single one has gone smoothly. No one new here, just the same incompetent people.

So I had to visit this branch for the first time to make a withdrawal. I do not remember the tellers name. What caught me off guard was when she asked me what the money was for. I hope that this never happens again. I've always loved the way BB&T has always treated me with kindness and respect. I'm not sure but I think that this branch was once a SunTrust bank. It was absolutely no business of this branch associate to inquire why I was withdrawing my money and what I was going to do with it. It was so rude.

Amazing! Lewis stepped up accommodated me with covid and fit me into his busy schedule! Lewis thank you so much and I'm excited to start building a business relationship with you. Outstanding service

I’ve never encountered nicer staff at a bank. It was a fast and easy transaction, and it was a very pleasant interaction.

This is the most helpful bank. And the people are the best. I live in Fuquay but the BB&T here is absolutely awful. It's worth the drive to me to receive such great service. Thank you so much for being a people's bank

Poor customer service can’t help a customer when they need it the most. I filed a complaint with the headquarters and cancelling all my accounts with them.

Love this location. Staff has always been kind and ready to help when I needed info on how to make changes to my account. Thumbs up from me.

Horrible customer service, Do not use this bank