Bay Motors Inc. Belair Rd, Baltimore

Full disclosure, I used to work for Bay Motors but do not any longer. I have no affiliation with the dealership at this point however my family has purchased a couple of vehicles from Bay Motors and couldn't be happier. The owner, Bay is very fair with his customers and even tries to bend over backwards for them in many instances. I was still working at Bay Motors when Mr. Lease purchased his vehicle. Bay went above and beyond to help their family out even though the warranty had expired and despite the fact that Mr. Lease's wife cursed out everyone at the dealership on multiple occasions. Take it from someone who has been on both sides, this is a great place to buy a car. No place is perfect but at Bay Motors you will be treated fairly and with respect.

Mr. Hank was on point! Great customer service. Great all around down to earth guy. All of the guys were awesome!!!

Spoke to someone over the phone and was told a certain price of the vehicle. We drove over an hour and a half only for them to BS us even when we came up by $4k. The sales associate Paul got an attitude after we decided to come to some middle ground. After his attitude I told my husband that we can spend our $40k else where and that's what we did. You're better off going somewhere else. The owner/manager didn't even show his face and when we asked the sales associate to speak with him he wouldn't get him! GO TO ANOTHER PLACE! HORRIBLE CUSTOMER SERVICE!!!

A total waste of time. They will allow you to get a car, drive it off of the lot, then ask you to bring it back when their two-dollar system doesn't work. They are a rip-off. Purchased the car on 10/19, took it to BMW to have a diagnostic done, and everything was fine. Returned the car on 10/25. The fan on the car sounded off really loudly even when driving. On my way to get coffee, the engine symbol came on as well as the srs light. They sold me a lemon and a turned off all of the sensors. AVOID this dealership! Not to mention, how dirty the dealership is inside. The service department is closed off, so there's, absolutely, no reason for the inside to look, smell, and feel that disgustingly! Not to mention, RACIST VICKI! She asked for my supervisor's name. I told her and she had the audacity to ask "Is she Black or White?" WHAT DIFFERENCE DOES IT MAKE! She's a racist. End of story. Be mindful. You're better if going to CarMax or the actual dealership of the type of car that has your interest.

Terrible experience so far been waiting for over 6 six months to get this car issue resolved. They sold me a bad car said that they was going to fix but stalled me out. Every time I call Mr. Bay they claim he’s never there.

If you want someone to fake smile to your face, paint your nails, and rip you off this is not the place for you. If you are overwhelmed by the gigantic lots at the big used car dealers, want a prime selection of foreign and domestic cars at a near auction-direct price come to this smaller dealership right close to 695 and Bel Air Rd. As a family owned business, the owner and his daughter have a "no bull" approach to selling cars. Some people might not like this, but I found it completely refreshing in a world full of distasteful, deceptive advertising ploys (which are rampant in the used car world, c'mon). They will steer you to a good-looking, good value option for your life and budget. They just have good taste and you can tell when you drive by. Their lot has a much smaller selection than Carmax, but they have choice, attractive, and sensible selections. Don't come with a know-it-all distrustful attitude because this guy's MO is to give you something he would feel good about putting his daughter in. Also, having okay credit helps a lot with your payments if financing, but employees do a lot of ticking to adjust payments for people so they can meet their goals and be riding clean. They did it for me and although I was terrified to get a loan, it has been one of the best financial decisions I have made in the past few years. Getting out of my old money pit (which was in line for over 1000 bucks in new roters), even though I have a loan in the end has cost me less. From what I know from friends that had enough to buy up front or can put a lot of money down, they have gotten STEALS. The owner is much more able to give you a great price if he doesn't have to involve banks and financing (AKA greedy wallstreet jerks). I wouldn't have sent my mom and best friend if I didn't feel strongly that this is one of the better used car lots in the Baltimore Area.

I purchased a 2013 nissan altima from bey motors in 2015 a few months later my car was totaled by a drunk driver..Just recently I received a call from a representative saying I could still get a vehicle..Most of all they remembered me..They were great then, and they are now I wont do business with anyone else. Thanks Matt& Mr. Bey

Amazing service gave me exactly what I wanted in a 24 hour period. Darryl and Chris were a pleasure to work with.

Went looking on a whim... Have ok-to-good credit so got low monthly payment on new honda crz hybrid. love the car. Getting the car took no time at all and everyone was really nice. Left in much nicer car than I expected for my budget!

Be careful after you buy the car HE SAYS ANYTHING YOU NEED FIXED OR LOOKED AT BRING TO HIM.. MR BAY.. and then gives you soo many problems after he already got your money he plays a lot of games.. they do not communicate with each other .. bay is a nasty whole different person after you get your car.. sets appointments and do not be there then the other employees do not know what your coming for because he didn’t communicate This place is full of it