Banner Bank Pacific Hwy, Federal Way

I have been a customer for many years, today I came in with my son to put my son on my account after he received a large Graduation gift M.O. from his grandmother. I wanted to deposit it into my account, but I needed him to be on my account in order to do so. There was only one teller and one manager in the whole bank, no other customers, no one in parking lot, no one waiting. Teller said I would need to come back tomorrow because she was not authorized to do paper work nor was the manager (who was standing right next to her- must of been new ,I have never seen him before). She said she could make appointment for tomorrow. I said no I will just stop by. She then told me to call to make sure there was someone to do the paper work. Really? Why offer me to make appointment if I am having to call first? Later that day after I left the bank I was looking online on my account and noticed a $4.00 service fee. I called the branch Manager to find out what this was about, he simply told me my account balance was below $500 and that's why I got charged. I've never been charged before when my account was below this amount, was this something new? He did not go into any details and said it's always been like this. Not satisfied with his answer I called the 800 # and an Agent was kind enough to explain why. I had not received a letter that was mailed in April. At least I received good customer service over the phone and he reversed the fee for the service charge as a courtesy. With companies cutting back on employees, you think they would cross- train them and manager to do a simple task so to provide good customer service.

BannerBank ATM gave me torn 20$ bill. I went inside with that bill - and they REFUSED to replace it!!! Very next day my husband took this same bill to his (another one) bank - and THEY TOOK IT with no problem!

We recently closed on a first lien HELOC and with Tony Palermo’s management, the process moved along very efficiently. He kept us well informed throughout the entire process, which is something we really appreciated. This is a rarity, but he gave us the impression that our business really mattered to Banner Bank. We called all the local banks before making our decision and we made it based on Tony’s straight talk, knowledge, and welcoming and neighborly demeanor. He understood what we wanted to accomplish, and he made that happen for us. Tony and his team are true assets to your organization, and we plan to spread the word.

Federal Way ATM not taking deposit transactions. I have never had this issue. Need to make deposit so I can pay my bills that are due today and tomorrow. Thought about driving way out of the way to next location, worried that ATM same issue. Ugh...they need to be open a few hours on Saturday like other banks. 😕

No atm even though it is advertised. There used to be a drive through atm but it has been out of service for a long time.

It's a bit far away for me but they have a professional service

RICK CLARK IS THE BEST LOAN OFFICER I EVER WORKED WITH THANK YOU VERY MUCH FOR ALL YOUR HELP