Banks Collision Center Airport Rd, Concord

I wouldn’t exactly categorize my repairs as “general”. I needed my navigation screen replaced due to an incident with a flying squirrel ( the squirrel won)! The entire team at Banks Collision Center was excellent! They kept me informed as to when the parts would arrive & when I could expect the repairs to be completed! My navigation system is like new again! I highly recommend them! They were swamped with work & took the time to stay in touch, complete the repairs beautifully & on time & most importantly to share a laugh with me about the situation!

I debated even wasting my time writing this but if it saves one person the nightmare situation that I had to go through it’s well worth it. At no fault of my own, I was rear-ended and was told by the other parties insurance company to bring my car wherever I wanted. I have never been in an accident and purchased my vehicle from Banks back in 2016 so I defaulted to bring it back there, thinking I would be in the best of hands. After weeks of going back and forth with the insurance company and Banks collision my car was finally ready for pickup in February (weeks after the initial accident); delay excuses included: their mechanic broke his ankle, shipping was delayed, parts weren’t available, insurance communications, you name it. I finally get back my car… I’m a happy lady. Fast forward to June when I start noticing a faint but gross smell in my car then one day I find green mold growing all over my back seat weather tech mats and items that I bring since the house have a distinct mildew smell. I’ll spare you the long story… The rear of my vehicle was never properly repaired and due to those faulty repairs there was 5+ inches of standing water in my tire well turning my car into a MOLDY rainforest. THANK GOODNESS I brought it to another certified GMC dealership to water test — they confirmed it was a broken seal in the rear of the vehicle. I contacted Banks and brought it back to them as it was under warranty from their repairs month earlier. They claimed it was a ripped water seal issue that they “missed” during the initial accident repairs. On several occasions, Banks attempted to give my vehicle back, understating and denying there was a mold/mildew smell (“it’s a cleaner smell” or “it will go away with time”) The car reeked of mold. They told me they hired Servepro to fumigate the car; well I called Servepro personally and they don’t service vehicles. Banks had NO idea how to mitigate the smell. They used cleaner on the leather that totally dried them out and at the end of the day the car still reeks of mold and mildew. Nationwide appraisers estimated it would cost over $22,000 to replace all plastic items in the car to “maybe” get rid of the smell; deeming the vehicle a total loss. The insurance company denied the future claims stating that it was the faulty workmanship of Banks. This is when Banks started getting defensive and demanded that I need to take my vehicle back and “figure it out with the insurance company” Tim insisted it was the insurance companies ownus to pay for the damages as they took responsibility for the initial supplement submitted… he requested that I file a complaint with the state of NH (aka doing the dealerships “dirty work”) trying to get them out of paying for my totaled vehicle. After receiving the state of NH’s findings and over 8 months of dealing with this nightmare it was confirmed the damages to my vehicle were entirely Banks' responsibility; and their lack of due diligence and faulty workmanship. I would never recommend anyone to this repair shop. Not only do I doubt their ability to diagnose and service/repair a vehicle; their business tactics are a disgrace to the Banks brand. The lies, manipulation, and lack of ownership was truly disgusting; not to mention the fact that they tried to script the damage as insignificant and demand I accept it back. I wondered to myself if they would have played it this way if I wasn’t a young female. I am not sure if they are actually trying to sell this vehicle to anyone but if you bought or know someone who bought a 2016 white GMC terrain SLT with black/grey seats I am very sorry. I am sure they were hoping someone with loss of smell might actually purchase this vehicle which is a complete health hazard.

I am the owner of a 2017 Cadillac CTS 2.0 Turbo luxury sedan. I purchased this vehicle brand-new from Banks Chevrolet and in the same year during the winter had a incident where the vehicle slid off the road at low speed and hit a snowbank and incurred minor damages. The vehicle was less than a year and a half old when the incident took place. I brought it to Banks collision Center so I would have some continuity. This was an error in judgment on my part. The vehicle required a full replacement of the front bumper cover and paint work (no body work) on the left rear door and quarter panel as a result of scratches. The car was ready approximately one week after dropping it off and upon first inspection, heavy runs were noticed in the left rear quarter panel and the paint did not match in texture or color. After some time talking to the manager, they agreed to repaint the door, quarter panel and other affected areas. The second time was no better and still did not match the vehicles color or texture. Keep in mind this vehicle was only a year and a half old and had approximately 15,000 miles. This happened one more time until I finally accepted what was still an inferior product. Fast-forward another year and a half: Now at this point, the front bumper cover, which was replaced with a brand-new one started to lose all of the paint. I made another appointment and brought it back only to hear the body shop manager claim the splotches of missing paint were somehow due to rock chips. I fervently disagreed because I’m not an idiot and he finally conceded it must be a problem with the paint products they used. Again, they took the vehicle back in and repainted it. All seemed well after that event and I’m still waiting for some other failure to develop. In all fairness, at least for me, the manager did step up and concede the issues laid squarely in their arena. After some bickering about all of the issues, the manager preformed a full recon of the vehicle at no charge. I do give props to the manager for admitting their faults. However, I should have never had to take the vehicle back in the first place much less that many times for paintwork that was so obviously flawed. I fervently suggest not sending your vehicle to this establishment regardless of whether you purchased it from Banks Automotive or not. Simply spoken: their paint work is comparable to that which comes from a "Rust Oleum" spray paint can and was applied by a person who is legally blind. I’d like to say the issues stopped there but, either they lack a quality control process entirely or the person in that department is the same legally blind individual who applied the paint. To this day I still own a $60,000 car that now has a flat looking paint appearance on the rear quarter panel and door which doesn’t match any other part of the vehicle; it’s an absolute and utter disgrace! Regardless of the monetary worth of any vehicle, each "end customer” deserves to receive no less than what they paid for, deserved, and are duly owed. In the ending, Banks Collision Center (as it stands) is a stain upon the fabric of the brand name “Banks Chevrolet”! My overarching hope for issuing this scathing but fair review is that it evokes some true change within the establishment and moving forward, Banks Collision Ctr. will try to cultivate a workforce and managerial team that is better equipped to provide the customer with a better overall experience.

My Jeep was hit by another driver. I had it towed to BANKS COLLISION. I've gone to Banks for years because they are local and can be trusted to get the work done at a fair price. It's nice to know that when you've been in an accident you can choose the repair facility that you want. My Jeep was repaired in a timely manner and looks great.

This is the second time we have used Banks Collision for auto body repair. Throughly impressed with the friendliness and knowledgeable staff. They worked directly with the insurance company making it really easy for us to just drop off the vehicle and get the repairs done. They called to update us when they were waiting for parts and gave us an estimate of when it should be complete and held to that estimate. Having the Enterprise Car Rental onsite was very helpful as well and kept us going while our vehicle was being repaired. I would definitely recommend Banks Collision.

These guys are great they did an excellent job on my car and made it so easy for me. I will use them any time I need work done on any of my cars.

My car had a stolen catalytic converter, ruined bumper, and had been keyed. Banks gave it back to me looking better than it had in years. Every part of the repair looks really, really good and they cleaned my car too-- down to folding the blanket I had in the back seat! In addition, their Covid protocols are exceptional. The woman at the desk picked up my keys in a Clorox wipe and handed them to me in the wipe so that she never touched them. Everyone wears mask and they keep all indoor transactions brief.

Excellent facility to have your vehicle worked on. I brought my mother's vehicle to them to fix a repair from a hit and run. Technicians do amazing work. Communication with the staff is top notch. Informed me every step of the way during the process. Work was completed on schedule, even with the additional supplement, they completed the repairs on time. Paint work was amazing, looked like it just came off the show room floor. I would recommend this repair facility, as they do stellar work.

Had my front end fixed after being in a collision. Part of my grill flew off second day driving because they ordered cheap parts and not a VW grill. 7 months later used a automatic carwash for the first time because I was in a hurry and the paint on my front bumper chipped all off. They literally just painted the bumper and did not prime anything, the paint is just on plastic. Poor quality and attention to detail...I am not happy with this collision center at all!

Got a new engine cradle, radiator, front bumper cover and transmission here. It was phenominal. They kept me up to date with what was going on with my vehicle, gave me an accurate estimate very quickly and made the whole process extremely easy for me. Would definitely recommened going here if you get into accident.