BankPlus Pigeon Roost Rd, Olive Branch

The staff from my experience was nice and professional each time I made contact with the bank. My negative mark is due to the hidden fees. I had a checking and savings account and decided to closed both accounts. I was charged $10 to close the checking and another $10 dollars to close my savings. Once you close your accounts, like normal banks I expected to receive cash back from my accounts, I was informed I would not get cash back I would get a cashier's check. Therefore, I would get two cashier checks one for my balance in checking and one for my balance in savings. I said to myself that's different, but ok, I will roll with it.. But then I thought , why do I need two cashier checks, wouldn't it be simply to just issue one check for my balance in checking and savings. So then I am told, I will be charged another $10 for getting a cashier check for my balance in checking and another $10 for a cashier check for my balance in savings. WHAT!! . YOU GOT TO BE KIDDING ME! I had to laugh to myself and think, I got to be on some type of candid camera or something...Now thinking of all these fees, I pulled out my phone calculator and my new bank ATM card to see if I had to pay them money for wanting to close my own account! Luckily, the nice supervisor was able to get the cashier check fees waived. I have never had a bank to charge that many fees to close an account. I thought about cashing the cashier check while I was there in the bank and something told me NO don't waist my time, because they may charge a fee to cash the cashiers check. So I took it to my new bank. I must say that is a cleaver way to get your customers money with the fees, but sad that a Banking institution has to seek those means to gain money. I am glad I can share my experience and laugh with family and friends about it...but I must say through the whole process, the staff person was very cordial.

Excellent staff, have been going here for a long time and they are always willing to help. I could not imagine going to a different bank! From Student Checking while I was in college to daily life now they have helped so much and will stay here banking with them for a long time!

Fast convenient friendly staff. Help walk you through anything you need to do of you don't know how. Been with this bank 13 + years.

They are great, unless you actually need something from them. They double charge for insufficient funds. Manager acknowledges the problem, promised that the algorithm would be fixed "in a month or two". Two years and waiting. Also, closes at 4:30? Not open on Saturday? You have to take time off of work to do any banking. Everything is what works for them and not the customer. New post: My wife deposited a check today. They said that they would have to place a hold on the funds over a certain amount for a week, but that the funds under that amount will be available at midnight. Unfortunately, they processed the hold on the funds above the given amount immediately, placing all current funds on hold. The current balance was well above the amount being held, but they put a hold on all of that as well. So we deposit a check and they freeze ALL funds until midnight. When I called customer service, I was told that it was because of how the teller processed the deposit. I tried to get clarification that the transaction was improperly processed. I was told that it is one way that it can be processed and that she had seen it done both ways. There was no admittance of an error or an error that all funds were put on hold because I deposited a check.

I sent an email months ago because I was really upset about something regarding my account but I take it back and I apologize because the staff for bank plus is actually really nice and really helpful They’ve helped me every time I’ve had an issue and their customer service line is always really fast and they don’t hesitate to break everything down for me when I call needing something explained

The customer service lady Ms. Dana Moody is incredible!!! She helped me with a terrible dilemma and solved it effortlessly!!! This is the greatest bank! All the staff is real nice.

I don't know where any of the negative reviews are coming from. The tellers have always been very friendly and they've never made a mistake. Highly recommend this bank.

Been banking here for 5 years and I absolutely love it! I even got my auto loan through them I wouldn't bank anywhere else.

Love bankplus! I have used them for the past 5 years. I love the people, the hours, and the convenience. I would highly recommend them.

Friendly service. Quick service, always convenient