First Horizon Bank Goodman Rd, Olive Branch

Since the time that First Horizon closed the branch on Goodman Rd in Southaven. The customer service at the other branch in Southaven and the one ion Goodman in Olive Branch has become horrible. Really need to hire a few more people for each to make up for the increased business, closing the branch resulted in.

I have been a customer for 21 years of First Th - First Horizon. I have been given the runaround when trying to get access to my funds from my retirement account. Brie at the bank says that she will give me a call in a couple of hours and then doesn’t call me to give me details on the money that I desperately need. Then after 2 full business days I am being told that she still hasn’t received a response from the risk department. When I ask to speak with a manager I was told they are out of the office until Thursday. Then she just forwards me to customer service. I was on hold for 10 ministers and after speaking with them was told she put the hold on my money and that cust service could not override the hold. After being in the phone a half hour we tried to reach back to the Olive Branch bank were Brei is and it was closed at 4 today. She just forwarded me when I asked what she had not received a response from risk and if she could contact someone in management to get a resolution. This is not good customer service and I don’t appreciate being poorly handled in this manner. I deposited a check on Friday 12/27/19 and am being told that I will not have access to my money until 1/9/2020. It appears that First Horizon wants to have access to my money for as long as they possibly can. I feel that my loyalty to this bank has not been appreciated one bit!!!!!. Now I know why the rating are at only 3.2 On Google.

The person I worked with didn't understand business accounts. She flat out gave me a line of BS and made me feel like I was only there to rip them off. It's all good though, I found several online business that would help me and make me not feel like it wasn't unreasonable for wanting to use their sevices.

Have been to other banks since to opening of lobby's. The policy measures first horizon is taking is trash. To keep everything drive threw is ridiculous especially since it always takes so long.

This bank is a the most unprofessional bank that I have ever been. The people that work at this bank are crooks.. Your money is not safe here. Do not do business with this bank.

I would fire everybody in that bank....It makes no since to get the kind of customer service that I get everytime I go. Yall are just too NICE... Best customer service ever....I love being a member.....

I dont have a account here but I shouldn't have to pay 20 dollars to cash a first horizon check here I will not accept anymore of their checks from my customers

Service is and always slow and terrible I live right down the street from this branch but I rather go to Memphis and I don't like going to Memphis.

The people are so nice and attended me very fast.