Bank of the West MO, Blue Springs

First off let me start by saying that today one of your customer service representatives, in the claims department I believe, was outstanding & very helpful. When I was lost after I had to file some claims a couple weeks ago. I received the amount credited back to my account & received the confirmation letters in the mail, but I never received the affidavit forms so I was very confused on what to do. So, I called the customer service line again & a representative named JAMIE helped me get everything straightened out. I just wanted to show my gratitude for her help & didn’t want it to be just a “regular day” for her, I hope she gets recognition for her patience, kindness & professionalism!! Thank you Jamie!!

Worst bank ever. Stay away. My mobile app and online banking stopped working and I couldn't get access to my money since I now live 4 hours from the closest bank. The staff was highly unhelpful and kept telling me to call the tech line that I had called multiple times and sat on hold for hours. They don't care about keeping customers or helping.

Open Saturdays?????? Nope... Last Saturday nobody showed up