Bank of the West Slauson Ave, Santa Fe Springs

I usually have no problem with the Bank however today. I stood behind five customers on my lunch after 20 or so minutes. The Bank Teller advised me I can not cash my check they are off line . Only deposits can be made. Or I can try tomorrow to see if they are bank online . This is no fault of the Nice Female Bank Associate. The Branch Manager should had stood in line and advised each customer once we entered the Bank. Or Perhaps post signs .

I tried to find out if a check had sufficent funds before I deposited it. When I talked to someone from this branch, Santa Fe Springs, they said that they can't do that over the phone. So I asked if I came in could I get answer and again her answer was "I can"t be sure." I asked to speak to the manager but was told he was busy to call back in an hour. Then I called another branch,La Habra, and asked the same question. With no hesitation, the young lady asked for the routing number and gave me my answer. What is wrong with this bank, don't they have the same policy throughout their system? I shouldn't have to call around to get a simple answer. I can see why this bank gets terrible reviews concerning customer service. Thank you La Habra for being so helpful!!

Very unprofessional staff at this branch they do not know what they do and they are covering for each other their laziness not providing service at all. We where their customers for 1 year , they side track us not providing quality service we agree on . Robert is worst person you can deal with so please avoid this bank specially this branch .

I don't know what it is about some banks but a lot of the times they seem to have all the power and all you can do is just say thank you or close your account so very unprofessional they don't seem to care whether they help you or not so think I'll be closing my accounts and going somewhere else.

They are not very honest at this branch. I have had a lot of trouble getting good customer service. This Bank SUCKS

Is your bank dead? Because I am transgrssing this Bank Bear thing? Or is this Allah Of The West? #still not a terrorist #deadwhom?

Always friendly, can professional. This is my preferred bank.

Slow AF, it's sad when Walmart can do your job.