Bank of the West N Carson St, Carson City

Awful customer service, and I thought B of A was bad. Good thing I keep accounts at other banks so I don't have to use this one very often.

I stopped by the Sparks, Nevada branch to learn about opening new accounts and loans. I was told I would need to make an appointment. I called back and spoke with Daymir. We agreed to meet May 4th, 2021. I sent an email to confirm but I never got a reply back. Nothing all week. 🙁 I am a commercial driver with very challenging home time availability. I need to schedule and confirm appointments. I guess I will try a different bank.

Called and waited on hold for two hours to a corporate bank, then I called this branch and was immediately helped! Jairo was so friendly and helpful, he deserves a promotion! He answered all my questions and really helped me with my boat loan questions. I definitely recommend this branch just because of him.

ATM machine only works half the time. I couldn’t withdraw money from my account the whole weekend. Tried to verify an old account would not give me any information. Worst customer service I’ve ever had to deal with.

This Bank is fantastic and the people are friends. I've been with them for 20 years now and they've put up with me through bad times and good. They didn't just dump me when things got hard.

Absolutely horrible service there. I'm a new customer with them. I was confused about a fee they charged me. When I called they told me I should read my disclosure then hung up on me. When I called back and told the next girl that answered she gave some lame excuse about it being after hours. Told her what happened. She told me that if unhappy with them that I should close my account. And what kind of hours are Monday through Friday 9 to 5? And closed weekends? When can the 8 to 5 working people go in? On our lunch break? And spend a good portion of our lunch break there?

The Carson City Nevada branch is AWESOME!! The folks there are always friendly and very helpful. I had to give them a shout out today because I had no appointment and the Loan Officer there helped me with a nail biting matter about my truck payment and he provided info that will allow me to sleep BETTER tonight! I praise the staff there for being HUMAN! As we say in the Navy to those who preform a Job Well Done, Bravo Zulu!! or BZ!! Outstanding!! Thank you guys!! :)

The only bank I know of that does not open on Saturdays. Makes it extremely inconvenient for customers to get account issues fixed. Or take care of issues that cannot be taken care of online or mobile app.

Best service! Sarah and Matt are always so friendly and helpful. I've been banking here for 14 years and am a happy customer!