Bank of the West E 1st St, Tustin

One of the tellers had poor customer service. She would not close my father's bank account after he pased though I showed her proof that I was the executor of his estate. She was not only unsympathetic but scolded me like I was a criminal. The manager did nothing and told me to wait until the probate hearing was completed. I went to another Bank of the West branch close by. They cllosed the account hassle-free and informed me this was a normal process.

0 stars for posting a sign on your door that you close at 4:00 on Tuesdays when the website clearly says 5:00 and I rushed to get here by 5:00 only to have the door locked. Cowards.Ruined my DAY!!! WORST BANK EVER!!!

Horrible service from Branch Manager as well as clueless tellers. I will be closing all accounts and moving them to another bank who understands customer service and values long term customers. There are 10 different banks within a half a mile stretch and better choices than put up with substandard knowledge and incompetence. I hope upper level management reads this post! Some serious training needs to take place!