Bank of the West S Townsend Ave, Montrose

Would love to give less stars. Apparently the branch is closed for an unknown amount of time, and they couldnt bother to call or send an email letting customers know that the drive up window and indoor banking were closed? Currently on vacation in Europe and was going to have my paychecks dropped of while I was away, but apparently checks can only be deposited through the ATM with your debit, which is in my pocket in Iceland. Can't wait to close my account when I get back

They have a very pleasant staff. Could do a better job communicating & the ATM needs to be fixed. It won't read payroll checks for deposit all of a sudden. (Update 11/21: The ATM can accept check deposits now)

Terrible. I work in a small local business. Needing change desperately I closed my shop & raced out only to have to sit in the drive through for nearly 20 minutes to then be told I would need to wait as they were very busy (I never asked to jump ahead). I was eventually told by the extremely rude little teller girl they wouldn’t give change to anyone who did not have an account with them. Seriously?! Great help supporting your local businesses. Fortunately Wells Fargo has excellent customer service & helped me with a smile. I suggest taking lessons from them on how to treat locals.

The worst experience in banking possible. Moved to Ridgway 4 years from Houston. Started an account there and have regretted it. Many prior employees have left there including multiple branch managers all of whom have been useless. It took them over 6 months to approve a $150K home improvement loan even with them holding our mortgage and having $80K in checking and a 820 FICO. All while them trying to get us to hand over $10MM to them invest for us. Never! We are closing the account snd choosing another local Bank who will care about our business. These people do not!

Bank of the West has always taken great care of our business and personal banking needs, and we have not experienced any of the negative issues mentioned in other reviews. 5 stars, and many thanks to the banking associates.

After 13 years... I had enough! Used the mobile deposit (with direction from Queen Wanda). Since the "Mobile" Deposit was greater than $5k, they put a 9 DAY HOLD on the check... and NO ONE from this bank or corporate could help. Wanda hung up on me also. ...CHANGED BANKS... F/U B.O.W!!!

If there was a negative star rating, we would use it. Have been trying to open a savings online, because I'm out of town working. The online system is incapable of processing the request. When local branch customer service is contacted, they have no clue. When I was in town, on vacation, the teller informed me they didn't have time to open a savings (an hour before closing). Worst bank ever. Closing all accounts immediately.

They absolutely suck! Had a HELOC loan with them that was paid in full and the would not provide me the Promissory Note marked 'paid in full' and a release of the Deed of Trust. Several years ago they locked my account because of a fictitious law suit and it took a Court order to have them unlock it. My money and my business was quickly taken to another bank. Their attitude and service is absolutely atrocious!!!

The Bank of The West in Montrose is the worst customer service I've ever had with this bank. The lady with the short red hair in particular. The gal at the front with the blond hair was very pleasant and helpful.

Worst bank experience of all time. Vendor so many services out of bank so bank takes no responsibility - blames it on 3rd party vendors so can provide no solutions.