Bank of the West S Bristol St, Santa Ana

This branch is terrible. I was on vacation in LA and went in the branch to deposit a check, the manager, who I didn’t get his name but was asian american, first asked me if i printed the check myself and who gave it to me, then he told me he will put two days hold on the check, i told him where i live 500 miles away never put hold on my checks he told he then go to my branch and deposit the check, i replied are you trying to be funny? I am on vacation here. I asked him if that was Bank of the West policy or its his own decision, he replied that was his own decision. Zero respect zero customer service. I went to the branch at Anaheim, deposited the same check, no rude unnecessary questions and no hold.

Debbie was nice, However Courtney is very rude and has a smart attitude. She is not professional at all. She sat there texting when there was a huge line saying that they closed in 15 minutes and wed have to come back tomorrow. She is not helpful at all and rude to customers. She thinks she is better than everyone because she is a manager. I have never at any other bank of the west encountered someone with such an attitude. I have had more than two bad experiences with her and she is the reason why I will never attend that bank again. I was contemplating cancelling my bank of the west account all together so I dont have to deal with this ever again.

Swung by this local branch as this was closest to my work. Jeffrey & Debbie were able to help me out with my wire transfer. Although I wasn't able to make my cut off today as I came in too late I was enjoyed my experience working with the team. Would recommend.

Bank of the worst! Michael Nunez announced loudly to the whole branch that I wanted to withdraw $9500 (which I had discreetly written on a piece of paper so as to not advertise it) and then they said they couldn't do it. They said they could do $5000 and then gave me attitude and we're very rude.

old school service wish all the banks were like this. the persons working here are real. not like the other chains with fake employee's that hate their job.