Bank of the West San Bruno Ave, San Francisco

I love this bank alot customer service is good and more bank tellers than the bank I have. Parking lot is not always full it just the matter of wrong time and not everyone park in the bank are customers

The parking lot of this place has a very angry security with very bad customer services. We didn’t know that the parking lot is for customer only and accidentally parked our car there. As soon as I stepped out the car, the security guard yelled at me really loud and said: “get out of here”. I thought this is extreme rude because he could explain to us politely that parking lot is for customer only and we will leave. This incident made me question the professionalism of the bank of west and I will never consider opening a bank account at this place. I will also not recommend any of my friends or relatives to come to this place.

Worst bank to ever use. Customer service is horrible and would not recommend. Their security guard is extremely hostile at the parking lot. Threatens customers the moment they step foot out of their car. Please come with caution or at least know self defense.

I am very agree with Jason here, the security guard was harassing me and accusing me for parking there too long after just came out of the bank. And he was afraid of approaching those black folks who parked there but didn’t use their services.

The staff is nice & helpful. I've been using this branch for 3+yrs. Parking lot is sometimes busy on weekdays but not impossible.. The weekends afterhours the parking lot fills up with cars parking long term. This location is close to many bus stops 8, 9, 29, 54, 44... Lots of good restaurants, heavy Asian influence, and excellent Salvadoran pupuseria.

I love my bank the people are friendly and caring

My favorite bank disappointed me. Tried to use ATM, unfortunately there is no parking lot available. It is Sunday, just before 11 am, the bank is actually closed but the Bank's parking lot is fully occupied by outsiders. No one regulates that. Had to drive to Daly City instead. Sad!

Most of the people that work here are nice I usually use the ATM clean place they also have a parking lot attendant there so the customers have parking and not everybody else so that's nice too

Very friendly. I was greeted as I walked in. I jus think it's ridiculous that Bank of the West charges a$6 fee to cash a personal check from a customer to someone that does not have an account with them.