Bank of the West Nordhoff St, Northridge

I love this branch! I have ALL my personal and business accounts here and I have never had any major problems. The staff is very helpful and they personally know me. They are able to resolve any of my problems and requests. Chris and Karen are fantastic!! There is something to be said about the personal care im a small bank. Thank you!

This bank is the absolute worst. Half of the staff treats you like you know absolutely nothing when it comes to banking (and I'm an accountant) and then you have a select few that are awesome, which to be honest is the only reason I am even giving this place one star. They seem uninformed on certain things. I tried to do a reverse wire, brought in the form (which explained everything) and was shifted through 3 different people that didn't understand. Wasted 3 hours of my time for something that eventually only took 15-20 minutes max.

This is probably one of the 1st bank of the West that have very friendly and very helpful people here, They were very friendly with me and cashed my check with no problem

I love this bank everybody is so polite and willing to help out anyway they can and they remember your name!!!! And welcome you with it! I always feel so good going there, knowing ill get the respect I deserve

Briana from this Bank of West is the worst manager. I've been having issue with her since I join this branch. I went in on Sep 10 to close my account and she fail to tell me it was 5 days process period. She said my account will be closed at the end of business day. I received a notice today from this branch that my account was overdrawn from a transaction that took place on Sep 15. I'm thinking this is incorrect because according to Briana my account was closed. If I've would've known that I would've left money in that account. Briana need to be retrained on her job. She doesn't know her job at all or she fail to give customer the correct information.. I would not recommend Bank of West to anyone

I opened a account here walked in no one acknowledged me for a while then the guy who is at the entrance was like how can we help you but with a what u doing attitude?! Then as I was answering a phone call about a customers complaint and he goes you should let your husband handle it he will know what to do. Like excuse me?! It really bothered me if it wasn’t becaus the bank has a good debit card I would of walked out

I wish google would have the right information about times the location are open. I just drove over there because it said it was “open” and wasted my time. Update please! other than a little note stating That times may differ because of Martin Luther King day that doesn’t really help, it should say that it’s closed. If indeed it is close. Other than that I’m sure I would not have had no problem with the bank if I would’ve been able to take care of my business.

Worst bank! company I work for made a mistake on my payroll check so they gave me 3 separate checks all the same date they charged me $9.50 for each check what a rip off !!!!! and especially right now with this virus going around I'm not work in much they're just making money

Consumer beware. Bank gave fake $100 Bill's. Worst customer service. Check your money in front of the teller before you walk away, they will cheat you.

$7.50 per check to cash checks written on their bank, because I don't have an account. Heard them tell another customer "it won't allow us to do it". Not sure what they were referring to But it seems there's not much this back CAN do. Headed to California Check Cashing..only $2 per check