Alterra Home Loans Devonshire St, Northridge

Jaime made my first time buying a home stress free. He was very responsive and answered every question I had. Great customer service! Thank you, Jaime!

Horrible experience dealing with Jaime Tapia. He asked me my race which he shouldn’t have and after that the communications got worse and worse. Waist of a hard credit pull. Now I have to start all over with another lender. I have the income, great credit, and all necessary info submitted weeks ago. He always has excuse about email not working etc etc. Very unprofessional and absent minded. He won’t respond to emails or texts after asking me to submit things. No follow up or follow through . I would never recommend this place. Buying a home is supposed to be a happy experience not stressful. He is a joke !!! Don’t waste your time.

Alterra Home Loans does an excellent job at expediting your financing in as efficient and courteous manner possible. I can not sufficiently thank them for the incredible job they did in guiding me every step of the way. I definitely hope to come back for future loan financing needs.

You can never go wrong with Roy and his team. From beginning to end, all my concerns and questions where addressed with knowledge and readiness. I felt confident knowing that my best interest was at their hands and they weren’t just doing this to make a sale, but cared about my family and I. Erika is the best assistant that Roy can ever ask for. Together they are the “A”team! I mean it from the bottom of my heart. Thanks for making me a homeowner and making my dream a reality. I couldn’t be happier. 🏡

Working with loan officer Roy and Ericka was easier than expected. Roy and Ericka are knowledgeable in loans, they helped me get the home I own today. They’re informative, they keep you updated throughout the process and let you know what you need and what to expect. I highly recommend anyone seeking A mortgage loan to see Roy and he’ll let you know how much you qualify for.

This is my first bad review ever, but i have to save some people the stress, headache and horrible experience. This lender is the worst!!! At first everyone is nice trying to get your business, they promise too many things they cannot actually accomplish including closing date, closing cost, out of pocket expenses, even getting a hold of them, & honesty, etc. But the worst was staying homeless with a 6 yr old and a 10 month infant. We were not in a rush to move in, all we needed was a realistic closing date to give to our landlord. Oscar Mancillas (Loan Officer) gave us a closing date of early September, so we gave a month notice to the end of September just to be safe. Then they said early October, we were able to extend our stay with our landlord until mid October but guess what? that did not happen. By that time our landlord asked us vacate the property within 24hrs or they will pursue legal action. We were homeless Mid October until December!! I told Oscar we can stay at a hotel since he promised we would not pay closing cost but we ended paying all closing cost! At this point since Oscar couldn't give us a realist date and thanks to him we were homeless for a couple of months I started dealing with his boss Jaime Tapia (Branch Manager) who said he was going to make things "right". We had spent more money out of pocket than promised. Including buyers & sellers closing cost, Hotel for 2 months, eating out everyday, because we didn't have access to a kitchen, storage for our stuff, U-Haul twice (once to move out of the rental and again to move in to the house) oh and we had to buy a new fridge and dinning table because I gave mine away after they said we weren't paying closing cost. Jaime did absolutely nothing to make things right. Not an apology, no reimbursement for our hotel. What he meant by "making things right" was getting us in our house, Yes 4 months later than promised! Oh and my 10 month child didn't want to sleep in her own crib anymore since we didn't have the space to have her crib at the hotel and was suppose to be only for a week which turned into 2 months. I cannot get her to sleep on her own anymore. You would think this lender cannot get any worst, well it did. I got a call from Alterra's Corporate office in NV not to apologize but to tell me I am late on my Nov. 1st payment which we hadn't even closed escrow yet!!! I will never ever use them or recommend them. 4 of my in-laws bought a house each a little after using the same realtor who referred Alterra to us and of course we told them not to use their services.

Joe is a great person and will do everything he can to help you....Definitely recommend him and his team!

We are so fortunate and blessed to have found Miguel. He’s professional and knowledgeable of what he does. He’s always on our side working to make our house purchase as simple and successful as possible. We would recommend him to anyone.

Great person to deal with. Very helpful,professional. Answered all my questions. Would definitely recommend

Roy was so professional throughout the whole process which took two months total. I'm so glad Roy was our loan agent. He's an asset to this company.