Bank of the West Jefferson St, Napa

Looks like lots of bad reviews because of one bad employee. I have not interacted with her, so I can't speak to that however she no longer works there. I've been banking with them for 10+ years and am happy to keep my business there. All staff I've worked with are friendly, greet me by name and have been very helpful.

Overall terrible service. Precious is the reason I'm choosing to close my final account here, very rude and passive aggressive. She'd much rather talk to you about her family than actually work. She deceived me about my odds of being approved for a credit card, lied about the process of what it would take to close a secured card that I have and when I attempted to voice my complaints today she rudely just said, "Have a nice day!" as if it were my queue to leave. Save your time/money and bank somewhere else. I moved to Wells Fargo across the street and have never been happier. I'd give this branch a 0 if I could, but I'll give the one star to the guy who works in the back who deals with business accounts. He was always very respectful, straightforward and helpful.

Overall normal bank, didn't enjoy how Precious has chose to conduct herself with my brother. Planning to close my accounts here soon.

They sent my card out and I never received it as well as sending my card out they sent out a pin code to activate the card . I've never had my card sent out with the PIN to the card. I've never heard of it .