Bank of the West Sheridan Ave, Cody

When the bank is open, the people are helpful. However, when I live 50 miles away from the bank and have to drive into Cody.. and they are either "temporarily " closed or the lobby is closed. This location needs a BETTER manager

All I needed to do was retitle my truck loan from a personal vehicle to a business vehicle. After 2 months they finally got it done. It was not done in another bank. Both loans through bank of the west. Seems pretty simple. They lost the business title. Now I get to pay for duplicate title and run around getting it fixed. No one answers the phone and the lobby has been closed for about a year now. Aweful service.

I received a call from one of the bankers, Stephanie O’Donnell, who introduced herself as one of the newer staff. She was very caring and offered to help with any concerns or questions and even though I don’t live in Wyoming and Bank of the West is not my main bank I am HIGHLY considering making them after this interaction! Kudos young lady. Your employers should be grateful to have you.

This is the slowest bank I have ever been to. Every single time I wait 20 min or more for a simple transaction. I'm currently in the drive up, still! I only wanted to deposit cash. I sent in my info and have only been spoken to once. There was one car here in the commercial lane when I got here. Now there is another car who has waited forever and all we need are receipts. Please hire more people or work on your sense of urgency! Oh well now the car that got here after me was helped before I was....awesome. got here at 12:10 and I'm still writing this at 12:27

Zero stars isn't an option. If you like your own money don't put it with these jokers. Closed my account with plenty of money in it and all my auto payments setup. They had no idea why they were doing it. They stole money straight from my account at close. The branch manager was a particularly rude lady to both my mother and I. Light your money on fire before putting it in this bank

I believe her name was Stephanie, she stopped into my business and was so amazing and helpful, she answered every question I had thoroughly. I went to the bank a while ago and one of the other staff was god awfully rude and condescending and just unprofessional in how she conducts herself in every way. If I wasn’t for Stephanie I wouldn’t have came to bank of the west! She’s amazing!!

I love this bank! Better than any banking experience I’ve had in Cody in the past 30 years. The reps are kind and work hard. They will go the extra mile for you in a time of need. The bank has accounts for children under 18, which is hard to find and the mobile app is great!

Worst bank on the planet if you like your money dont come here

Rude lazy slow customer service reps