Bank of Hawaii Keaunui Dr, Ewa Beach

takes to long to do any transaction in this branch

Aloha, I would like to recognize a few people at your Ewa Beach ISB Branch. I came in to the branch on 3/5/20, inquiring about removing my husband from the accounts that I have with BOH. Being that my husband and I are legally separated I did not want him on any of my accounts. Prior to walking in to the branch I said a quick prayer "Dear God please give me someone patient and kind" I already had a person in mind prior to walking in. I stood in line and Angelica called me to her window. This is the person that I was hoping would help me. Lets just say my prayers were answered. I explained to Angelica what was going on and she immediately went to work. We closed a handful of accounts and opened new accounts with only my name. Angelica was extremely detailed oriented. She made my banking life so easy. She completed everything you can think of. From the opening of a new account(s), online access for the new accounts, ordering a debit card(s), and creating a transfer relationship for all accounts both old and new. She went above and beyond for me. Stellar Service. Along with Jessica, Risa, and Jon. This is why I choose to bank with Bank of Hawaii. My branch is absolutely amazing. These employees needs to be recognized for a job well done and than some. The front line staff at Ewa Beach ISB is terrific. This feedback is not only because of what they had done for me, but for the countless customers that they help on a daily basis who do not have the time to provide feedback. I hope this message finds its way to BOH CEO. This branch definitely deserves recognition from the triad team. -- Shy Kamai

I called several times on christmas eve and never got the recording that you would be closing at 2pm . That recording was received today 12 25 18, that covered both days. I came on the eve thinking you were open , that recording should have been available then 1st thing in the morning.

Line is sometimes long but usually not a very long wait, cool tellers.

Everyone there is fast and efficient