Bank of Charles Town Cowardly Lion Dr, Hedgesville

Kaitlin, the manager at Hedgesville BCT is awesome. She TOTALLY put me at ease when my account was jeopardized. The outcome of that experience couldn't have been better thanks to Kaitlin's professionalism. Thank you Kaitlin, keep up your outstanding customer service.

My wife and I had the opportunity to work with Kaitlin at the hedgesville branch on opening a couple of new business accounts! Excellent experience and will definitely continue to work with her in the future.

The branch manager for the Hedgesville office is the best!! Kait is so friendly and a great person to talk to. Every time I call she's always willing to help. Great customer service.

This branch is awesome the staff is very friendly and the know my name and I love when I walk in they always ask how I am doing, that's makes me feel good. The lady's at this branch is very amazing.

As a BCT Employee, we always strive to give our clients the best experience! This branch always goes above and beyond!

BCT Hedgesville is the best. Employees are helpful, professional, and friendly!

Staff always smiling and ready to help! I do not want anyone else to manage my money!

The rejected/sent back a check from the US TREASURY because it "couldve been a scam." It was from the SBA. now my bussiness will go under because the teller doesn't have any experience with the sba, as she said their checks don't come from the TREASURY. The SBA doesn't send checks...they use the treausry to send the funds. My loan officer called to verify it was real and they did not care.

The branch manager at the hedgesville branch is poorly trained and ill suited to deal with the public. She reports to Kristie Hadley.

Online says they are open but when I got there at 8:40am only the window is open but not the lobby. So much for my first stop in a long line of errands I had to do.