Truist Edwin Miller Blvd, Martinsburg

I would prefer online systems way better then in person. That way I don't need to be in the queue for wait .so I can do it from my phone or PC.By far banking and bankers this branch is average. So too be honest online banking is way better.

I have had BB&T as my bank through all of their transitions from Susquehanna to the now Truist bank. Mostly it has gone pretty smoothly. As with most mergings there are "glitches" but I'm still overall satisfied.

Bankteller Karon, did not want to help a customer who so kindly asked her to please provide the last 6 months of bank statements. She asked another bank teller “do we have time to do that?” To which another bank teller answered offcourse we do. She gave me racist vibes. 🤮

Terrible! Always a long line in the drive thru and today only had two lanes open. Lobby is closed so I can’t go inside.

How can you guys charge overdraft fees on pending transactions! This should be illegal business practice, in fact it has been in class actions in other states with other banks. I got hit with hundreds of dollars in overdraft fees and my local BB&T bank wouldn’t do anything for someone that’s been a loyal customer for years. Last time I had an overdraft they said once a year they could credit it. Now I called and the lady said it’s every two years! I will be on every platform I will not let this go. Now I have to have everything switched over to my old bank!

the gentleman that is running the place is going to be the reason why he's going to lose thousands of dollars as a bank if not millions. I'm closing my account today. And shares. There's better banks

The tellers are really nice however the service is very slow and atm is broken the majority of times visited. You shouldn't have to wait in line for 20 minutes to withdrawal cash or go elsewhere and pay ATM fees

I called during normal business hours and the answering service stated they were closed. Tried multiple times and could not get through. Terrible!

Great Bank, been with BB&T for over 10 years.

Not my bank I just gave a friend a ride there.