Bank of America (with Drive-thru services) George Busbee Pkwy, Kennesaw

My mom had her bank card number stolen. She called the bank and was told she would get a new account number and bank card in 4 days. She did not get it as a matter of fact the bank did nothing. Then she called again and explained that she needed a new account number and bank card so they said we will overnight it to you. She got the card but it was the same account number of the one that got stolen. She came to this location and was told it would be here by today. Well guess what no card! This bank doesn’t care one bit about its clients. How would they feel it their card number was stolen and got a total run around from the bank. The whole experience has been a nightmare! Don’t bank with them they don’t know what they are doing!

This is false >>>Town Center, Financial Center with Drive-Thru ATM & Teller Services. <<< do not go there to use their "drive thru teller services" blinds always closed, no one ever at the window. Only ATM. This is misleading by BOA. The other locations clearly state "Drive Thru ATM services" only. Drove out of my way to come to this location for this very service, only to be let down. I thought it was a labor shortage issue the day I went. Tried again several other days. There is no Drive Thru Teller services. At least fix the Google Business profile so it doesn't mislead people. Very frustrating. And yes, there is a reason I needed to not get out and come in. There are many people who can't, especailly if sick. Update after reply from BoA. I checked the link before I took to driving there. There was nothing there showing this feature was closed, or only open certain days and times.

I have to go to this bank everyday for work and I dread it. Horrible experience every time. For starters the one thing they had going for them the drive thru they shut down. Second no matter when you go in they only ever have at the most two tellers working. Oh, but they have about at least 3 other employees just standing around doing nothing. It’s ridiculous. And you would think they could at least have good customer service. (NOPE) This branch is the reason I stopped doing my personal banking with Bank of America!

Where do I start, I came in during my lunch to get some banking situated. I knew I was pressed for time and what I needed taken care of had to be in the very moment. As I entered the building, I was not greeted or acknowledged at all. I made my way to one of the chairs when a banker by the name of, Lucero King, attended me. She not only was the ONLY banker who greeted me, but she also made sure to cater to me not as an employee, but as a friend. This act alone turned my visit to this Bank of America from a horrible experience to a fantastic one. I am not only going to keep coming to this branch, but I will personally look forward do doing all my business with them for as long as Lucero King is at this branch. This is an example of how great banking is not just about the numbers, but it's also about a person to person interaction. Thank you Ms King.

I am not a fan of banks so any review I write of Bank of America would be subject to the negative feelings I have for the federally insured banking system in general. My visit was painless and quick at 5am while depositing my check in the ATM. I did not get robbed or kidnapped either which is a bonus.

Came to the bank atm this evening and went to withdraw money. The atm gave me the wrong amount in funds but the amount I requested deducted from my account!?!? I don’t understand how that is but I was on hold with support for almost 2 hours! This is a major issue

Nancy (best teller ever) is the only reason why I still come here. Service is horrible and they have one teller and a line out the door everyday. I don't bank here anymore (I did for years and years), but my company still does, so I am forced to come here to do daily deposits. I can get here at 2 and not leave for 30-45 mins to make 4 deposits. If you have 3 or less use the drive through! Everyone complains every time I'm here and yet still only one teller. I could drive to another location and get back faster than I can stand in this line.

I was helped very well at this Bank of America location - I am traveling overseas in 2 weeks and was given help accordingly. The manager Lawana was very welcoming, and the associate who helped me, Lucero, suggested a special traveler's credit card without International fees for my trip. I truly appreciate how they went to out of their way to make me feel welcome and to address the specificities of my situation.

In a quick lunch break from work. I stop at this branch to take care of a bank need. I was amazed that I was able to get it done in such a litle time. I have to say if it wasn't for a young lady Lucy king who made is so easy and fast I would probably wouldn't even made it back on time to my job. She is very professional and efficient!!!

Lazy Tellers Come inside the bank with 3 checks to deposit. I swipe my debit card in type in my pin number. Apparently that isn't good enough. This teller wants me to fill out a deposit slip. Well my account # is on her screen. Who memorizes their account number. Couldn't the teller write down the account # and have me sign the slip. Apparently every teller before filled my deposit slip out for years because this is the 1st time I have been asked to do this.