Bank of America (with Drive-thru services) Bellaire Blvd, Houston

This review covers 4 experiences that all deserve a zero star rating. Our first visit was to open a checking account. The employee that set up the account input our address wrong, so we never received our debit cards. Second visit was to rectify that mistake but they only changed the physical address and not the mailing address, so once again a new set of debit cards were mailed to the wrong address. Third visit, we get the mailing address corrected. We also present financial paperwork that requires a signature guarantor, so the employee sets up an appointment for the following week with a specialist. Which brings us to the fourth experience today, when we show up for our appointment with a specialist and present the paperwork, we are told that she can not provide the service that we specifically requested the week before. We were advised to seek a financial advisor at a different bank and we will take that advise for every future banking need.

Customer service at this bank is the worst at all BoA locations that I've ever visited. The banker name Deborah is so slow and incompetence. I told her I do not want $20 bill, she said there is no $20 in the money stack, but turn out there was 20 of them. She also gave me hard time when I withdraw money from my business account. She said my name did not show up on my account, when my business debit card clearly show my name, along with my driver license. Can't believe it.

I asked for a bank letter it's been one month and I never received it. I called the national line they asked me to go back to the branch to have the letter printed. I went to the branch no one there seemed to know what I was talking about. When I decided to record our exchanges the on-site manager said she will call the cops on me if I don't leave.

Too bad I can't give it zero stars. Over 20 minutes standing in line waiting for a teller. In my opinion, you'd think that by ripping people off an hour's worth of minimum wage to cash checks, they'd hire more tellers. Absolutely pathetic service.

The worse branch to open an account with. The banker is rude her customer service is ZERO I wonder how she got hire there.

This location is horrible one person working at the counter and long line waiting , I gave one star that better should be none

As a new small business cx, I come in with a set appointment I made online to get my digital card pin activated. My original issue was not resolved bc they said my account was to new, though I was instructed to come in by an agent online. My following issues was the feeling of being rushed by the agent. He did not ask any questions about my business or about me, only why do you have 2 checking accounts? I told him it was for my business. Also I work at Apple part time, try not assuming I don’t know how to add a card to apple wallet. Which by the way agent also didn’t know how to do smh. Overall a bad experience.

attention too slow staff very slow to attend and change checks

Customer service lacking in service. Tried to talk to an associate after seeing the teller and after waiting ten minutes someone else walks in and is seen right away. No sign in sheet, someone walking around told me that I'd be seen right away, that I was next. Then walked out after feeling totally ignored. Tried to call there to complain and got a automated system that I had to run through 8-10 times before actually speaking to someone. You might have better luck at another location? I thought Bank of America was better than this.

Every time I come down here to BoA Bellaire & S. Kirkwood: Treat me like some alien monster Have people parked on the fire zone-your life Act like everything is great Gave me the lady's deposit receipt, that was in front of me. BoA denied my life saving PPP, because I'm a driver and do not have a commercial account. Anyone else want to throw me under the bus. Bank of America refused to help me and my family. Looks likea lovely place to pass on.