Bank of America (with Drive-thru ATM) Boulevard, Colonial Heights

I usually do all my banking online but when I had to open accounts for my kids, we had to go to the bank. The website made it so easy to make an appointment with a banker. Kayla Burget made it such an easy process! She walked us thru everything step by step, made sure we didn't have any questions unanswered and even made sure they were able to access everything using the app. When we were done, she didn't just shove us aside to make way for the next customer, she walked us out! Kayla was a super star, Bank of America is lucky to have her on their team!

Went to cash a valid check as always, misplaced my actual ID "card" and been handing them my VALID paper license until my actual card arrived. Have been able to cash it this way before but "manager" claimed my VALID ID is expired (it doesn't expire until 2025) and even though I corrected her about the date and the fact my ID is valid they still refused to do what any other bank would do. Never even bothered to ask if I had another form of ID; which I did but of course professionalism is clearly not their priority.

Absolutely worst experience today with the security person outside the bank today. He has no manners on how to speak and talk to customers. I am changing all our business and personal accounts from this bank and going somewhere local where they already know lessons of customer service. I was with Bank of America for past 14 years, changing it now. Every Saturday I go to this location and this security person that is outside seems like he is using his authority in a way he is not suppose to be using and has zero communication skills. He does not understand that this is not his family business that he represents, he is representing a corporate business and he should learn his manners and some communication skills and then find a decent job. I would urge Bank of America to provide free lessons on communications and how to behave with customers that are waiting in lines outside the bank and following all the COVID-19 protocols. I had never had any bad experience with any other locations at Bank of America, it is this location that has forced me to look for another bank. My business is across the street from them, I do not want to change all my accounts, but this rude and abusing security person that works at the bank is making me change my bank

Bank of America first closed all their drive thru windows. Then they closed the only branch in Hopewell. I have been to the Colonial Heights branch 2 days in a row and they are closed. Not to mention they have shortened their business hours. I DO NOT recommend this financial institution to anyone, especially a business. They deserve no stars, but that isn't an option.

Kayla was amazing her helped me Put with setting up my business account and made me feel so good and comfortable doing it. She really changed my views on banking with Bank of America. I will be going back to her for all My needs!

Absolutely the worst bank. The service is so bad and the bank has so many rules that it makes banking there a nightmare. Considering that Wells Fargo is right down the street and has a better service it makes no sense to stay with Bank of America. A family member opened and account with them 2 months ago and still hasn't gotten a card to use his money. They've made sure it's nearly impossible for him to get it. Just the worst.

I went in to this branch today to make a withdrawal the associates were extremely helpful with a long line. One associate Kayla went out of her way to show me how to use the atm, even though it was extremely cold outside.

It is absolutely impossible to get an associate to actually answer the phone. I have had to call the bank on several different occasions for different issues that could have been addressed via phone calls. But unfortunately BOA makes a simple inquiry become a headache because of their inability to train/require their employees to answer the phones. This is solely due to poor management. You are only as strong as your weakest link and BOA has an abundance of weak links.

I don’t bank here . Went in to cash a check issued from a car accident written off of Bank of America. It was a substantial amount . I had two forms of ID , was I formed of an $8 fee, and that it would all be done in $20s . I was ok with all of it . The teller who I was with refused to cash the check because my ID has two last names and the check only one . She insisted the names had to match EXACTLY so I handed her a CC with the name exactly as the check and she still refused. She never asked how I got the check or tried to help at all. I asked for her manager she said she was the assistant and her manager wasn’t in on Saturday. Her name is Ashley and i just felt like she was very dismissive and didn’t care wether I had the right documents she was just not going to cash the check especially since she was in charge . She wasn’t rude just very detached and unwilling to do her job and cash a check

I can't purchase American coins from a bank? America really does suck. No wonder they have to shield the entire bank from face to face engagement. We dont have this issue in Japan. Plus, the next teller didnt allow MY rep to speak and explain. I guess they throw people on the floor without training. Can not get dollar coins unless you have an account. What happens when foreigners arrive? No wonder this place sucks.