Bank of America (with Drive-thru ATM) Rayburn Dr, San Antonio

Do you want to tell us where you got the bright idea to change atms and service them on a Friday? When you know paychecks come in?

This bank is unbelievable. I waited in line for an hr for them to tell me they had no money they had a total of 20 people waiting over an hr to be told they had no money. When i ask the assistant manager what was going on she said i could use the ATM. Im not sure if she has any common sense but if i had my atm card doesnt she think i would have done that . knowing their reputation for poor service and rudeness . Im just glad i dont bank there . We were in line for my grandmother and she waites an hr just to be told they didnt have any monry to give her. She is 86 years old and has bank with them for very long. Im so disappointed that this is how they treat their customers. They should either hire entirely new staff and management or just shut the place down i mean they can even serve their customers so why have the buisness

This place is poorly managed. And the waits are exceptionally long. If you don’t have an account, you have to see a manager to verify your check. This is the only bank that I have ever been to that does this. Every other bank trusts their tellers to do their jobs correctly. If they won’t trust their tellers to verify, or hold the ink pad; then why would I trust them to have an account here?

Worse service on the market my customer pay me with a check and in order to cash it I stay on line waiting for an hour until my turn came in and at the time they tell me that they have to verify the check when that happens they take me out of line and make me return to the same lane again over all I spend over 2 hours on the bank and in top of that I've to deal with attitude and rudeness from the personal working at this place, from far this is a branch that I do business with. Worse service ever .

30 minutes in line to cash a check. Then 10 minutes to actually get it done. I had forgotten why I stopped coming here a year ago. So much for running a "quick errand". 11/3/17 Update - 7 drive through lanes and only one available. Went inside to see if it was after, there were 20+ people waiting in line. I'm closing my accounts tomorrow and never looking back. Oh, did I mention the ridiculous fees they charge for all the little things?

Do not bank here. These people could really care less about you. They locked my account and left me with no money for 10 days. I live by my debit card and they locked it all. I pray that one day they all go through what they put me through

We’ll I DO NOT, repeat DO. NOT!! bank here!!!! I just was trying to get customer service Lila an actual person or email , but NOTHING !!! We’ll today I got a t Ed cat message from Bank of America with a pass code stating that if I had not request this passcode to call!!! 1st not sure how they got my number, 2 Nd when I did call back the answering service sounded legit!! ASKING FOR MY PERSONAL TAX ID NUMBER OR LAST 4 or acct number so they can help me...!! It was a scam!!! If it had been any other person an elderly or just someone not pay attention they might have entered info.. BUT SINCE I DO NOT BANK HERE AND THEN WHEN THE GENTELMAN ANSWERED HE SPOKE WITH AN ACCENT AND SAID B. Of America Virginia!!! No bank will say the state!!! So I just wanted people to be aware!! When getting these text!! Not sure if I explained correctly, but my point is scam and pay attention!!

My overall experience was not good long wait in commercial lane. Then the supervisor took for ever to come and sign for the cashiers check. Oh and the line was not long at all only 2 persons were in front of me. I will never ever come to this bank again.

I really hate this bank! Way understaffed! Only a few of the people that work there move with some sense of urgency. Others walk around like they're just waiting for the day to end! And the drive-thru service... One lane open, most of the time. PATHETIC SERVICE! HERE, THERE IS NO CUSTOMER VALUE!

Every time I have to cash a check or do any buissnes there it takes forever along with some kind of different obstacle to hurdle evertime can't see why anyone would bank there had plans to open account there but after just my first two visits there is no way! Not to mention they close so early compared to other Banks! Poor customer servise