Bank of America (with Drive-thru ATM) E Round Grove Rd, Lewisville

Update: I’ve changed my review to a higher rating because they have since brought in more tellers and have been helped by the a manager, for something unrelated to normal banking, and they went above and beyond. I’d change it to five stars if they had better hours. I have never seen this bank with more than one teller working. There are always other employees sitting around, but none that can help most of the people in the bank that have to wait in a line that is constantly going out the door. A five minute business change order consistently takes over thirty minutes. I can’t understand how a business that made billions off of overdraft fees off of its customers last year, just overdraft fees and nothing else, can’t afford to pay for more tellers. Even if you have to pay $30 an hour, they’d still be well off. I’m moving banks as soon as possible. It’s insulting that they force you to wait for service and then tell you to use the atm, even though most transactions for a business cannot be done through the atm.

You will end up waiting 20-30 mins here. They have 1 person working as a teller almost every time I came here

Worst customer service ever they are so slow. 31 minutes standing in line.

Only bank of America schedules lunch for tellers when the most customers come in... One teller on s Friday at 12pm 6 people in line...

We stopped to open a new bank account, we recently moved and have temporary drivers license. When the manager up front checked us in, we gave him the temporary drivers license. Once we waited 20 +/- minutes to be seen we were told they couldn’t use our temporary licenses. That it was manager discretion, we could try another BOA in Carrollton. That all could have been information given to us when we checked in. When we get our licenses we will not be back to open a Bank of America account, we will most certainly take our business elsewhere.

Online experience is ok, but don't expect any results from a live human being. The service at this branch is terrible, Nobody answers the phone when you call and when you go in, there are long lines and nobody knows how to fix a problem.

If I could give this location zero stars I would. This might be the worst bank of America in America. The employees are the rudest and most unprofessional people I ever deal with. No longer will use this location. Incompetence must be in the job requirements.

I’ve banked here for years! This particular branch has very few employees due to not having a ton of business in this location. I do however want to point out that the staff will always greet you and let you know that you will be seen as soon as they can get to you. It’s the other clientele they have asking easily answered questions that slow the others down, as they only have one teller. The majority or the conversations that I’ve heard can be easily dealt with at the atm. The manager is the sweetest! She also greets everyone and helps them the best she can in whatever situation they’re in. If you come in here, expect to wait patiently for your turn. They have rules and regulations set in place that they cannot do anything about.

This branch is ridiculous. There was only one person working the drive through. I sat out here in line with a screaming child in my car for nearly fifteen minutes. I can see directly in to the window, where there are two other employees working the lobby, only one of which had a customer. Finally, the drive through teller got one of them to assist me, bc she hadn't taken the time to speak to me about the items I sent in. She had just sent me out a deposit slip without any directions. I had to push the call teller button twice before I got any assistance. I had already submitted all the info needed for a deposit but they insisted I write my name on a deposit slip for them. Completely ridiculous. I worked as a drive through teller for three years. I know what can and cannot be done. This was pure laziness.

It won't let me give no stars or take away stars. In Jan. I wrote a check. The woman hadn't deposited it and I went into the bank to do a transfer from my state issued debit card (child support from my ex) so that there were extra funds to get groceries. Done it before without an issue. The next day the lady calls me and says my check was returned. Uh what's going on. Checked my bank and sure enough check returned and no advance/transfer deposited. Went into the bank and the "manager" chick basically stuck her nose in the air said "oh we had a power outage and it didn't batch out". Sorry that's not my problem. When did the power come back on? "Around 3 PM" -"what time does the branch close?" - "lobby closes at 4 PM" - Did you know the power was back on? "yes" so you could have come back and made sure everything batched correctly. Yeah, no answer to that one just a nasty look. Sooo, they tell my payee to re-present the check - she does - the funds come out of my account but never make it to hers. I have talked to her bank. No funds. I go back into the branch - they file a claim and provide a "temporary credit". Great, except they forgot to mention the "temporary" part. I ask if there's anything else I need to do and Allen says "Nope you're all good I submitted it all for you". So roll to JUNE 25. Guess what? Temporary credit is reversed. I was in the hospital so as soon as I could (7/2) I went into a different branch where the first guy is really nice, gets people on the phone to try and help me and I'm told they are "finishing the investigation" and they have 10 business days to wrap it up. I call back on the 11th business day and am told that I didn't send back a form. I didn't get a form. I went home and double checked. I called my husband. He checked. He checked to make sure he hadn't had a call. Nope. Nada. I get the form via email and fax it back within minutes. I call back today and get told the claim was "Denied" because I didn't send in a form I never got!! Then they say that they can't get the form off the fax machine any sooner than 48 hours!!!!!!!!!!!!!!!!!!!! I can't talk to a supervisor any sooner than ... you guessed it 48 hours!!!!!!!!!!!! I'm now out $400. With a disabled veteran husband and kids at home. This is the WORST bank EVER.