Bank of America (with Drive-thru ATM) Winter Garden Vineland Rd, Windermere

Mala atención todos no vuelvo más prefiero ir a otro aunque sea más lejos ( The worst of all bad attention I prefer to go to another even if it is further away they do not represent the name of the Bank of America)

Very bad customer service, nobody answer the phone, they said you need an appointment, but not appointment available, I look for the next month and no day or time available. If you show up there, They told you again that you need to do an appointment. Very bad and frustrating situation. They told me to go to another brach, they told me that they called and do an appointment for me and it was not true neither.

This Bank is a Disgrace. Terrible and Unprepared Employees work at this place. They have no Education whatsoever. The employee GEETA PARTI was horrible. She lacks any understanding and does not elaborate concisely or clearly when dealing with customer service. The worst bank I visited. Save yourself the bad visit and go to another location where professionalism is enforced not a circus act.

I almost never leave reviews. But, this is by far the WORST banking center branch ever! I have been a BOA business banking customer and personal banking customer with BOA for over 20 years and this bank center manager should be ashamed at the way they treat customers!!!! I called 15 times and they pick and hang up...!!! what awful reflection of "the bank of America." Time to reconsider "banking relationships"

No one answers the phone at this location. I have tried calling multiple times over the course of multiple days. It is very, VERY frustrating. I have tried calling shortly after opening, in the afternoon, and near closing. It doesn't matter. No one will answer and the automated message will keep saying "everyone is currently assisting customers". I understand that the phone must ring a lot, and you would rather people come in person to address their needs, but someone should still be answering the phone in the event that there is an individual who is unable to come in for one reason or another. Very disappointed and unhappy with this branch's lack of phone communication.

This was the worst experience I've ever had. The staff member CRYSTAL RAMIREZ was horrible. She lacks any understanding or ability to mitigate circumstances. She is the sole reason we decided to move our entire portfolio to another bank

4 Star is a little stretch but 3 would be too low. Good people but BofA need to do something to improve their offering quality (not the local staff's issue).

Told i needed an appointment but no one ever picks up the phone

WOW!! The best customer service I've ever had, Angie Mohamad who assisted me today was great. The place is very new and everyone is willing to help you with anything you need.

At first I was skeptical of the service because of the reviews. If you need to discuss credit cards or loans I highly recommend to make an appointment so you won't have to wait long. Lady up front was nice and Ryan was great! Helped me out and was super friendly.