Bank of America (with Drive-thru ATM) Pacific Hwy, Federal Way

Went in to get $40 in quarters, paid in cash. While attempting to do laundry I found 3 of the rolls were Canadian quarters. I took them back and the bank refused to take them claiming I was lying and couldn't prove I got the quarters from them. I dont remember the name of the teller I spoke to for 1 minute 2 days ago. My bad?!

Cheryl the manager is one of the most negative people I've ever met in my life. I've never seen a manager be so rude to their customers.

As always, long wait times and extremely understaffed tellers. This branch is notoriously negligent in providing excellent customer service.

The drive thru banking takes forever. You can by in line for over 20 minutes. They need more help at the window

I went there to get a direct deposit as soon as I walked in the guy by name Rodriguez I think told me he can get someone to help me as soon as he asked one of the staff to help me his name was Ryan he said yes but changed his mind in two minutes when he saw that I was black I asked to talk to the manager which he happened to look like him wasn’t pleasant to help took his card and I said will call him later which I did after 5 minutes after I left he said he will call me back he never did that’s when I went ahead and lodged a complaint to corporate Horrible service at this bank avoid it if you can

Once I get better at online Banking I will, not have to spend so much time in line, but that is my fault, the Customer Service is outstanding.

Why u don't want employ more people... u getto spent one hour to serve u ? Who us the manager in this bank ? R u not ashamed of 2 percent rate

Need more teller or close it down. This place is a mess. Over all, bank of America get average of 2 out of 5 star. Toomany fees and nickle and dimes

I was there 3 times, I never saw long lines. The good people working there helped me a lot. Good customer service.

Buddy Busser went over and beyond to help open a Business account. 5 star service!