Bank of America (with Drive-thru ATM) Michigan Ave, Dearborn

If I could give it a negative I would of, worst branch I ever been too, very rude unprofessional management, the manager at this branch on May 31 at 11am to be exact was so rude walked away from me in the middle of my sentence trying to explain to him and talked to someone else, would not acknowledge me after words! The line was way too long only have 2 window people working he would not even jump to help, just looking at him self looking nice, hope to bring this to ur attention and not let workers ruin the name of the bank and losses customer!!

One of the most competent companies on the US side of the border. Reacts quickly to requests, profesional service over the phone and in-branch, postively service oriented. This location does get a bit too busy sometimes, but the number of customers might come with their good service.

Basic ATM experience. Yet in a deposit transaction, the ATM would not accept a newer $20 bill because of a blue verification marker strike (not even big enough to be concerned about).

The staff is incredibly rude and racist. Every time my husband comes in here with his check from HIS JOB they act like it’s fraudulent. The checks are always signed directly from the owner of the establishment. We have came in here three times and the actions towards us are always the same.

Me and my family who all have had BOA accounts all have issues them. 1.) They will not let you move from your savings to checking more than 3 times a month otherwise you get charged 25 dollars per move. 2.) They refused to approve me and my family for credit cards when we had a 700+ credit score at the time. 3.) My father got a random 500 dollar charge and they told him they didn’t know what It was but still expected him to pay it and refused to believe it was a fraudulent charge. 4.) I have had my debit card stolen 5 times but never my other debit cards using the same websites, I think an employee is doing it. 5.) They’re daily limit is lower than most banks and MSU Federal Bank doesn’t have a monthly limit and does a 10K daily limit more. 6.) They charge you overdraft fees after 24 hours and MSU does it after a week. 7.) The customer service had been rude to me on multiple occasions. 8.) They take too long to answer the phone. They wonder why BOA places are closing because nobody wants to deal with them. 9.) My brother had 5K stolen from his checking account and they tried telling him he made the purchase even tho he never has shopped at Nike and said he used the app so he therefore made it. The app doesn’t show you your balance right away, and he opened it to pay me back using zelle. 10.) They don’t verify checks first and if you deposit it and it is fraud or fake they will charge you 30 bucks. Like how is it my fault? I sell things online so of course they’re gonna be crooks. All around, avoid avoid avoid. There are better banks who do less fees. They also do a 5% interest rate with loans when most credit unions do 2%-3% and do it over a longer period of time for payments which is easier on students. MSU has a double verification system on the app while BOA doesn’t which has caused me to have people try to hack my account.

Very welcoming atmosphere. They were able to assist my family in opening an account even though it was on appointment basis only.

I waited half an hour outside in this hot weather to see an associate and then about fifteen minutes inside and then those unprofessional Arab in charge of this bank told me his hours are done for the day. I have my business account with them since 2011 and everyday I discover their bad services. I need to wire to my fuel card which is very urgent and I was very clear about my request but those Arab girls and men are not taking their job serious.I don’t recommend this bank and I will be closing my account and move to a different bank.

Always low staff and line is huge all branches are like this i changed to chase and I feel bad for all the hours i spent waiting in line for BOA

Today I had an appointment starting a credit card. I arrived 5 minutes earlier and got in right when they opened. I had Miss. Manal help me she explained everything I needed and recommended and gave me advice on how to manage my account. It didn’t take to long but I left with no questions. Very welcoming staff and great service.

I just killed an hour and half waiting for someone help me do a wire transfer.... Not acceptable, bank transactions should smooth and quick not waste all this time. This bank is always understaffed and everything takes much more time then it should. One teller on the window is the usual and the most you will ever see is 2 and for customer service they usually have two people assistant customers. That’s not enough staff BOA