Bank of America (with Drive-thru ATM) Cross Timbers Rd, Flower Mound

Horrible customer service inside the branch and ATM is faulty. ATM accepted a check deposit but gave an error that the check can’t be processed and the ATM did not return my check but printed a case number and toll free number to call. The person answering the phone number could only say it may take up to 45 days to revive my check. Branch employees weee no help and said just call the number and could not provide me any information. After 25 years of declining poor service from Bank of America, I’m now searching for better banks that offer more personal service. Avoid this branch.

Waited in line for 20 minutes while one person worked the counter. Once I was actually able to interact with an employee to deposit a check that my mother had written to me ( that I am actually on the account as POD) I was told that the amount was above her approval authority. So, she rang a bell for a manager to come over to investigate the deposit. After they whispered back and forth in front of me. I was told they had to go to the back to authenticate the check from the account that we are both on. The reality is that they we were trying to call my mother from a back room to investigate this suspicious transaction. The one item that I have left out is that I am a 30 year customer of Bank of America as well. That has operated in their Preferred client base since day 1. However, I was left standing in line- that was growing longer and longer by the minute with more disgruntled customers for another 20 minutes. Only to find out that they could not assist me because they were unable to authenticate the check. Maybe, they recommended having my elderly disabled mother to try to transfer the money on line- the very reason I was there is because she is not comfortable with doing financial transactions electronically. What an absolute waste of an hour of my day, and just further validated what a joke Bank of America has become . Very sad !

Went to the bank to try to cash a check that is written in my name and they refuse to cash it because I did not have a bank account with them even though the person who wrote me the check has one in their name and it’s their check. Worst bank I’ve ever had to deal with I would rather throw money in the trash and give these people any money.

Always understaffed. Depending on the day the employees may be helpful and friendly, more commonly they are forced friendly and not willing to help. This location is quick to tell you that all bankers are booked and go as far to recommend going to a different branch.I spent over a decade in the industry and this store exemplifies what not to do.

Before the the branch moved to flower mound, it was wonderful. Now they are slow and not helpful. What a shame really. front lady was bad tho

Walking into the bank, doors unlocked and someone walks up to what I thought to great me, nope. To tell me they were closed. People still in the bank conducting business.... Worst branch in the area!!

Patricio was fabulous while helping my son set up his Student checking account. Very kind, patient and helpful.

Always extremely long lines. One teller working while the other one goes on a coffee break.. Really bad.

This is the worst and most unorganized Capital One I have ever been to. A 10 minute trip took 45 minutes!

Bank of America is a JOKE. Period. Check the reviews, you’ll see.