Bank of America (with Drive-thru ATM) W 12 Mile Rd, Southfield

Review of: Bank of America Visited in: April Overall Satisfaction (0-5): 4.8 Yes & No Questions: 1. Was the location easy to find? Yes 2. Was an employee visible upon entry? Yes 3. Did an employee greet you? Yes 4. Was the staff friendly and polite? Yes 5. Did you feel your business was valued? Yes 1-5 Scale Questions: (Scale: 1-Poor, 2-Fair, 3-Average, 4-Good, 5-Great) 1. Quality of product: 5 2. Quality of service: 5 3. Attitude of staff: 5 4. Fairness of prices: 4 5. Establishment cleanliness: 5 6. Establishment upkeep: 4 7. Speed of service: 5 8. Accuracy of order: 5 9. Anticipation of needs: 5 10. Resolution of issues: 5 Other Questions: 1. Did you experience a problem? No 2. Did you notify the manager? NA 3. Was the manager attentive and understanding? NA 4. Did the manager correct the problem? NA 5. If problem caused inconvenience, were you compensated? NA 6. Would you recommend to friends and family? Yes 7. Will you order/purchase from this establishment again? Yes Notes: I just opened an account there this afternoon and Rita was wonderful. She was very knowledgeable about BOA's offerings and was able to answer all the questions I had. Rita, who typically works at another location, seemed very dedicated to the bank and its customers and she definitely made me feel like my business would be valued there.

Slowest worse customer service for a bank I ever seen in my life waiting 30 mins to cash a damn check is unacceptable. How is it only one bank teller working in the whole entire bank ??? I will never come here again

I went in to cash my check from school which was written from Bank of America. The lady had me sign and fingerprint my check and then told me that she could not cash it because it was over the limit for nonmembers. Now I’m having issues cashing it everywhere else because it is already signed. Very unprofessional!!!!

This place closes at 5..I got here at 440. They had 2 bank tellers when I walked in. 1 was helping no one. She literally look at me and packed her bag and left early. Then I proceeded to wait 10 minutes for the other teller and a long line formed behind. M

Worst bank since Comerica!! Outside ATMs have been out since Friday Nov 6th - today is Sunday Nov 15th. 2 Full weekends!! I don't know if it's just the local management or the ENTIRE B of A system running like this. They charge us for late fees and whatever, but their ATMs don't work so they send everyone driving all over just to make a deposit!! They think they are a better bank... better if they went under!! Imagine, the ATM won't take CASH!! Dec 20, 2015

Every single time I come to this bank its a long line just an awful experience don't go to this Bank unless you got a lot of time to bank. additionally I went over to the relationship banker to help with an account that needed to be registered she just told me to fill out the information. Already knew that. I went to the Greenfield bank and they helped me do it even called the headquarters help me.

Worlds slowing assistance EVER! And they don’t have a lavatory which makes the long wait uncomfortable.

They never have enough staff. Every time I go to this location it’s only 1 teller open

Worst and slowest customer service ever