Mortgage Center Evergreen Rd, Southfield

Very pleased by all aspects of my refinance. Everyone during the process kept me updated and informed without me asking the status. Excellent customer service and very happy with my experience!

If I could give no stars I would. My husband and I have been going through the refinancing process with them for almost 3 months and they have literally sent us the wrong papers to another house and another family with all of their information on it. They have now lied to us about our closing costs less than a week before we are finally set to close. We wasted $450 on an appraisal they said we would have, another lie. Such a wasted of time, energy and money. Save yourself the hassle and frustration and go somewhere else.

Loan process went smooth! Nice to do most of the transactions through e-mail signatures. Everything was done in just a few weeks.

Horrible company to deal with. Took 3 months to try to close on a refinance & equity loan! It was easier to get a first time mortgage. Too many people dealing with your file and no communication. Underwriter claims she's following FHA guidelines but it seems most of her decisions are based off her discretion. Was told wrong information in the beginning, which lead to 3 month of trying to figure out why my loan still wasn't closed. Always asking for more documentation when ( they already had it) or didn't really need it at all. I will refinance my home with a different company

Very professional people, kept me updated on where I was at during the loan process. It was quick and easy. I would use them again for another loan.

My experience was wonderful. Quick and painless, entire process took only 2 weeks. i would highly recommend this company to do business with Cindy Osborn and James Clement were terrific!

I would recommend mortgage center..Amber Schabel really helped my family out..I would highly recommend her,she was easy to talk to and very knowledgeable and patient..Thank Amber

The entire process took very little time (maybe 4 weeks total). It was very efficient, easy to follow and informative throughout. I was very happy with it. The people were knowledgeable and courteous. Closing was vey convenient. Took place at our home.

Simple mortgage payment confirmation call is routed to voice mail????? Insufficient staff to handle calls?????

This company is not very organized.Have been trying since August of 2020 to finalize loan .Keep getting requests for information they already had. Asked for same paperwork to be sent over and over.Phone calls ignored and unanswered. But they had no problem taking our $470.00 for appraisal that we never received copy of.very poor business practices.