Bank of America (with Drive-thru ATM) Centreville Rd, Herndon

Hi Paul thank you very much for helping me with me problem your customer service was amazing over all the staff was great thanks

Worst bank ever!!! 1 teller on a Friday! The only reason I’m here is to make a deposit for my daughter who lives out of state! We use to bank here but their service was awful! Plus no drive- thru tellers anymore! What’s up with that! Never will bank here again! I’m updating this review and If I could, I would give them 1/4 star or less! After waiting in line for 11 minutes, they won’t let me deposit CASH in my daughters acct! What The He**! I even had her acct # and everything! I completed the deposit ticket and they still wouldn’t let me put cash in her acct unless I was on the acct! She’s 27 years old! Her car broke down and I was giving her $ to help her! I went to my bank (PNC) and they helped me send her $ right away! I told her after all this drama with BOA that she needs to close her acct and go to PNC because they would never do something this stupid! If they (BOA) think I’m going to open an acct they’re just stupid! That’s exactly what they wanted! Well now they’ve lost a customer too!

Chetan the business banker is very well knowledgeable and know the business very well. He helped me setting up my business account and walked step by step through the whole process.

Great service by my van I come all the way from Reston to see my banker Saina thank you

The only BOA in the area that has great service! Even called me back earlier than expected in a safe deposit box.

Gets busy, staff better than the Chantilly BofA. There are two drive through ATMs so can move faster. There can be long lines inside and lots of people.showup without appointment. The staff is efficient and keep people.moving. You can get documents notarized here as well

I had to get some documents Notarized and found that BOA does it for free for its customers. I went in and I was out within 15 mins. I had about 20 pages to be notarized. Excellent Service! Would not hesitate to recommend this branch.

This location is extremely slow, and that’s not the fault of the ONE teller they have working there. They need more staff in the morning hours. It’s also disheartening when you see a long line and bankers staying in their offices not willing to help. Do something about this or continue to lose customers.

Saima khan was helpful to me. She's helping me and my family

Merrill Edge has ruined Bank Of America’s reputation. They rent out a Office/booth inside of each location and they pull SCAMS on their current clients. This is a strategic system which Merrill is giving residual commission to Bank of America for transferring their accounts to MMA/CMA. DO NOT ASSOCIATE WITH MERRILL. THEY WILL TAKE YOUR MONEY AND SHOW YOU THE FRONT DOOR. I will no longer bank with Bank Of America until they remove “Merrill” from their name.