Bank of America (with Drive-thru ATM) Highland Rd, White Lake Charter Township

Bank of America is awful. They've closed branches, or replaced them with mini ATM only centers, and reduced hours at remaining branches to such an extent that I can no longer do business with this lame excuse for a brick and mortar bank. I work six days a week and cannot drive 20 miles to find a branch with real people when I need to be face to face with a Real Banker. Terrible. They offer no service. One of the worst organizations I've ever done business with.

I moved to a job that did not offer direct deposit, so over the course of the past two years I have been to the bank more times than I have in the first 30 years of my life. However, I can say that working with the staff at this location has been incredibly pleasant. They are always helpful, and about a year ago when I found a truck to buy on a Saturday, I was able to call and make sure they would still be there so I could withdraw the money on short notice. Many other locations are pushy about sitting down with a representative and signing up for some new credit card promotion, this location mentioned it The first time I stopped in and after that has respected my time. I am grateful for that and will always choose this location for that reason.

Went here with 3 refund checks from a college I attended. The checks were written from an account at Bank of America. I do not bank with BOA. They informed me the charge for cashing the check is $8 even though it was written through their bank. One of the checks was $3.04. I’m a young working student and $8 matters to me right now. I will never do business with Bank of America in the future if this is how you treat non customers. Your bank manager looked at me like scum for trying to cash a check that was written by one of their customers. Said manager proceeded to laugh when I was appalled at the utterance of the $8 charge.

I love coming here! Jaclyn and Chris are amazing, as well as the other staff I've had assist me. Very personable and they really care about helping people with their banking needs. I would highly recommend this bank!

Employees standing around doing nothing talking while customers are waiting outside in 90ﾟ weather Security guards stating an entrance way instead of customers mind you 90ﾟ waiting outside for in excess of 5 minutes while they sit around and do nothing inside twiddle thumbs one teller working very odd acceptable

Got a tax refund check they are still holding my check for 8 days I have had a account here for two and half years was unemployed for a couple of months behind on everything after talking to the department of Treasury who already released the funds to the bank absolutely disgusted with this bank no one is helpful!

You guys cannot be closed for weeks at a time. People need to conduct business!

Poor customer service at best. Little to no community care. Nothing with out a tax write off. :/

The service is always fast and very pleasant. Staff are very personable and helpful with any questions I have had.

Walked up to the door at 1:00 and it was already locked.